Member Experience Crew (MEC)📣 Job Ad

About Arena Fitness Innovation

Arena Fitness Innovation (Sports Academy Company for Specialized Training LLC) is a leading destination for fitness and martial arts in Saudi Arabia. The company offers a personalized experience, combining state-of-the-art equipment with qualified health and wellness professionals to support holistic physical and mental well-being. Its core offerings include Arena Functional for advanced strength and cardio training, Arena Defense for specialized martial arts, and Arena Heroes for youth sports. Arena focuses on discipline, personal development, and a safe environment for all ages, committed to continuous innovation and delivering exceptional experiences.

Role Overview: Member Experience Crew (MEC)

Arena Fitness Innovation is seeking an energetic, customer-focused, and sales-driven Member Experience Crew (MEC) professional to join our team in Jeddah and Makkah. This full-time position is central to delivering an exceptional member experience while driving membership sales, renewals, and revenue growth. The MEC role integrates sales, customer service, front desk operations, and administrative responsibilities, requiring 0-1 years of experience.

Key Responsibilities

• Generate new membership leads through calls, referrals, community outreach activities, and field visits.
• Convert prospects into members through consultations, needs assessments, club tours, and effective follow-up.
• Promote membership packages, seasonal offers, payment plans, and club services, including personal training, retail, and ancillary services.
• Achieve or exceed monthly sales targets and Key Performance Indicators (KPIs) assigned by the Club Manager.
• Build and maintain strong relationships with members to encourage referrals, repeat business, and manage membership renewals.
• Welcome members and visitors with a friendly and professional attitude, ensuring a positive first impression and managing reception operations.
• Respond to member inquiries, direct requests to appropriate departments, and assist walk-in visitors and prospective members.
• Support club communications, announcements, and daily member engagement activities.
• Conduct regular floor walk-throughs, ensuring the club remains clean, organized, and maintained according to brand standards.
• Support opening and closing procedures in line with company policies and monitor club facilities, reporting maintenance or operational concerns promptly.
• Receive and handle member complaints professionally and efficiently, escalating unresolved issues when necessary, and maintaining accurate records for continuous service improvement.
• Process payments through cash, credit cards, and approved methods, issuing receipts, refunds, and maintaining accurate transaction records.
• Complete membership registrations, renewals, and system updates accurately, maintaining precise member records and documentation.
• Attend meetings, training sessions, and company events as required.

Qualifications

• 0-1 years of experience in a customer service or sales-oriented role.
• Demonstrated ability to deliver customer service and drive sales.
• Capability to manage front desk operations and administrative tasks.

Compensation and Work Schedule

This role offers a competitive salary package, complemented by monthly commission and performance-based incentives. The position operates on a shift-based schedule determined by business and operational requirements. Flexibility to work weekends, public holidays, and additional shifts is required.

Application Process

Interested candidates are invited to apply for this full-time position with Arena Fitness Innovation.