MMMP Station Master

About the Role

Saudi Railway Company is seeking an experienced MMMP Station Master to join their team in Makkah, Saudi Arabia. This full-time role requires 5-10 years of experience and involves leading station operations to ensure safe, reliable, and customer-focused services. The Station Master will be responsible for overseeing station activities, managing a team, and responding to emergency situations.

Key Responsibilities

• Lead a team of Station Agents, setting an example for safe, reliable, and customer-focused station services.
• Ensure effective and timely internal and external communications and information dissemination.
• Deliver public announcements and verify the accuracy, clarity, and timeliness of all train and station information.
• Manage the efficient and safe evacuation of station premises during emergencies such as fires.
• Act as the Incident Officer for serious accidents and incidents within stations, conducting investigations as required.
• Monitor and maintain the operational status of the station, ensuring passenger safety and comfort.
• Execute controlled, uncontrolled, and emergency passenger evacuations.
• Conduct comprehensive checks of all station equipment and facilities to ensure they are in good working order.
• Ensure all staff are professionally presented and fully briefed before each shift.
• Perform local train control within the interlocking area during emergencies.
• Control and prevent overcrowding on stations and platforms, ensuring orderly passenger movement.
• Deliver essential messages to passengers via audio or visual means proactively to prevent confusion or frustration.
• Provide assistance to customers, especially those with special needs, to enhance service and safety.
• Perform shift and emergency duties as needed.
• Carry out other duties as instructed by the Station Section Head and Operations Director.

Safety and Operational Compliance

• Evaluate safety issues related to station operations and associated activities.
• Advise on and enforce safe working methods for all station operations.
• Adhere to safe working procedures personally, wear appropriate Personal Protective Equipment (PPE), and ensure the safety of others.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience is required for this position.
• Demonstrated leadership skills in managing operational teams.
• Strong understanding of railway station operations and safety protocols.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within the dynamic environment of the Saudi Railway Company. The role involves working in a fast-paced operational setting, requiring adaptability and a strong commitment to safety and customer service.

Application Process

Interested candidates who meet the qualifications are encouraged to apply. Salary details will be disclosed during the interview process.