Reservation Agent📣 Job Ad

About the Role

Accor is seeking a Reservation Agent to join its team. This full-time position is suitable for candidates with 0-1 years of experience in a related field. The Reservation Agent plays a key role in managing guest accommodation inquiries and bookings, contributing to the overall guest experience.

About Accor

Accor is a global leader in the hospitality sector. The company is committed to fostering an environment where individuals can develop professionally and find purpose in their work. Accor supports its employees in their daily growth and learning, aiming to build tomorrow's hospitality together.

Key Responsibilities

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.
• Accurately record all required reservation information in our Property Management System.
• Upsell room types and additional services to maximize revenue while meeting guest needs.
• Provide detailed information about our property, amenities, and local attractions.
• Collaborate with other departments to ensure guest requests and special requirements are met.
• Handle changes, cancellations, and special requests with a customer-centric approach.
• Maintain up-to-date knowledge of room availability, rates, and promotional offers.
• Assist in resolving customer complaints and concerns in a timely and professional manner.
• Contribute to the continuous improvement of our reservation processes and guest experience.

Qualifications and Experience

Applicants for this position should have 0-1 years of experience in a relevant field, such as reservations, customer service, or hospitality.

Work Type

This is a full-time employment opportunity within the Accor team.

Application Process

Interested candidates are invited to submit their application through the designated portal.