Senior Associate Infrastructure and Jirah (ICD)

About the Role

The Islamic Development Bank (IsDB) is seeking a Senior Associate, Infrastructure and Jira (ICD) to join their team in Jeddah, Makkah. This contract role is responsible for the administration, configuration, governance, and ongoing support of ICD’s Atlassian ecosystem, including Jira Service Management, Jira Software, Confluence, and related integrations. The incumbent will manage workflows, automation, permissions, system performance, and user support to ensure a stable, secure, and effectively governed platform.

Key Responsibilities

• Provide dedicated administration and ongoing support for the ICD Atlassian platform, encompassing Jira Service Management, Jira Software, Confluence, and associated integrations.
• Manage platform configurations, workflows, automation, permissions, and other administrative requirements.
• Ensure appropriate governance and controlled administration of the Atlassian ecosystem.
• Maintain platform stability, security, performance, and effective ongoing operation.
• Offer user support and address platform-related queries and operational needs.
• Deliver user training and guidance to facilitate effective utilization of the platform.

Platform Implementation and Improvement

• Support the successful implementation, rollout, and operationalization of the ICD Atlassian platform.
• Promote the continued adoption and effective utilization of the platform across the organization.
• Manage and enhance workflows, automation, and configurations based on evolving operational needs.
• Identify opportunities to improve platform utilization and effectiveness.
• Support continuous improvement of the Atlassian ecosystem to meet organizational requirements.

Platform Sustainability and Internal Capability

• Provide dedicated internal ownership for the ongoing administration, configuration, governance, and support of the Atlassian ecosystem.
• Strengthen internal capability to support the long-term sustainability of the platform.
• Reduce dependency on external consultants for ongoing platform administration and support.

User Support and Training

• Provide ongoing support to users of the Atlassian platform and address platform-related queries and requirements.
• Deliver user training and guidance to facilitate effective utilization of Jira Service Management, Jira Software, and Confluence.
• Support the continued adoption and effective use of the Atlassian platform across the organization.
• Assist users in effectively utilizing relevant workflows, automation, and platform functionalities.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience for this role.