Senior Associate SME Broker Management

About the Role

Bupa Arabia is seeking a Senior Associate SME Broker Management to join our team in Jeddah and Makkah. This full-time role is central to selling and promoting insurance products and services through our network of broker agents. The position involves building strong relationships with brokers, managing sales processes, providing essential product knowledge, and ensuring that sales targets are consistently met. The Senior Associate will work closely with brokers to expand market reach, increase sales volumes, and enhance client satisfaction.

Broker Relationship Management

• Develop and maintain strong relationships with insurance brokers, agents, and other intermediaries.
• Act as the primary point of contact for brokers, providing support, answering queries, and resolving issues.
• Educate brokers on the company’s products, features, and benefits to enable them to effectively sell to clients.

Sales and Market Development

• Drive sales by identifying and pursuing new broker partnerships and expanding existing relationships.
• Meet or exceed sales targets by promoting insurance products and services through brokers.
• Assist brokers in closing sales by providing them with the necessary resources, tools, and support.
• Work with brokers to identify potential customers and develop strategies to increase market penetration.
• Generate and qualify leads for brokers to pursue and close.

Product Training and Performance Monitoring

• Provide ongoing training to brokers on product offerings, industry trends, and sales techniques.
• Ensure brokers are equipped with accurate and up-to-date information regarding policies, pricing, and eligibility requirements.
• Offer guidance on sales strategies and best practices to optimize broker performance.
• Monitor and evaluate the performance of brokers in reaching sales goals.

Operational Compliance and Customer Service

• Ensure proper documentation of all transactions and maintain up-to-date records in CRM.
• Monitor and report on broker performance and sales results, providing insights for improvements.
• Adhere to company policies, industry regulations, and ethical standards in all sales activities.
• Ensure all sales practices comply with legal requirements and company guidelines and maintain integrity in all dealings.
• Collaborate with brokers to ensure high levels of customer satisfaction and retention.
• Support in resolving any issues or complaints from brokers or clients to maintain a positive relationship.
• Follow up with brokers after sales to ensure smooth onboarding and address any concerns.

Experience Requirements

• 0-1 years of relevant professional experience.