Senior Salesforce Program Manager

About Horizontal Digital

Horizontal Digital is a digital consultancy focused on creating transformative digital experiences for global enterprises. The company combines strategy, data, design, and technology to deliver outcomes that help clients maximize the value of their digital platforms. Horizontal Digital operates with core values including building strong relationships, proactive execution, adapting to change, empathetic understanding, and continuous improvement.

The Role

Horizontal Digital is seeking a Senior Salesforce Program Manager to lead complex Salesforce transformation programs across multiple clients and projects within the KSA region. This full-time role, based in Jiddah, Makkah, Saudi Arabia, is responsible for ensuring Salesforce engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance. The Senior Salesforce Program Manager will oversee multiple programs, mentor Project Managers, and collaborate with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth. This position reports to the Salesforce Practice Leader - EMEA.

Key Responsibilities

• Oversee multiple Salesforce transformation programs, ensuring alignment with client objectives, timelines, and contractual commitments.
• Establish program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects deliver tangible business value and customer outcomes.
• Lead issue resolution and escalation management for complex programs.
• Manage program financial performance, including revenue realization, margin protection, and cost management.
• Monitor program budgets and address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.
• Act as a trusted advisor to senior client stakeholders, aligning programs with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities, including proposal development, delivery planning, and estimation.
• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.
• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery predictability.

Candidate Profile

The ideal candidate is a strategic delivery leader who understands the combination of consulting, technology, and business transformation required for successful programs. This role requires comfort operating at both executive stakeholder and program governance levels, along with commercial awareness to make program decisions that protect margin while maintaining client trust. Strong communication skills are essential for influencing stakeholders, navigating ambiguity, and driving alignment across teams.

Qualifications and Experience

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment, managing enterprise digital transformation programs.
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.
• Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.

Application Information

To ensure a smooth application review process, candidates are advised to submit a clear, ATS-friendly CV. It is recommended to use a simple format with standard headings such as Experience, Skills, and Education, avoiding complex layouts or graphics.