Service One Agent (Saudi National) Telecommunication Jumeirah Jabal Omar📣 Job Ad

About the Opportunity

Jumeirah Jabal Omar in Makkah, Saudi Arabia, is seeking a Service One Agent – Front Office. This full-time position is open to Saudi Nationals with 0-1 years of experience, focusing on delivering exceptional guest service within a luxury hospitality environment.

About Jumeirah and Jumeirah Jabal Omar

Jumeirah, a member of Dubai Holding, is a global leader in luxury hospitality, operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been recognized for its distinguished resorts and city hotels, synonymous with warm service and crafting distinctive experiences.
Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram, offering a blend of comfort, connectivity, and Arabian hospitality. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge, and meeting spaces, alongside views of the Grand Mosque and diverse culinary offerings.

Key Responsibilities

The Service One Agent – Front Office will be responsible for:

• Answering all internal and external calls efficiently, adhering to the hotel’s standard greeting and communication guidelines.
• Assisting guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handling wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinating with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicating clearly and effectively to support smooth internal operations.
• Supporting in handling guest complaints by providing accurate information and escalating issues when necessary.

Candidate Profile

Candidates for the Service One Agent – Front Office role should meet the following requirements:

• Must be a Saudi National.
• Possess 0-1 years of relevant experience, ideally within a hospitality or customer service environment.
• Demonstrated ability to communicate clearly and effectively.
• Strong organizational skills and attention to detail for handling requests and inquiries.

Compensation and Employment Type

This is a full-time position offering an attractive salary, paid in Saudi Riyals (SAR).

Application Information

Interested candidates are invited to apply for this role at Jumeirah Jabal Omar in Makkah.