Service Representative

About the Role

Aquat Food Industries (أقوات للصناعات الغذائية) is seeking a Team Leader – Support Services to join their team in Jeddah, Makkah. This full-time position involves supervising and coordinating the daily activities of the support services team to ensure efficient service delivery and compliance with company policies. The role focuses on team leadership, performance monitoring, and continuous improvement within support services.

Role Purpose

The Team Leader – Support Services is responsible for overseeing the support services team, ensuring that operational targets are met and services are delivered effectively. This includes coordinating with internal departments and implementing improvements to enhance overall service quality and team productivity.

Key Responsibilities

• Lead, supervise, and coordinate the daily activities of the Support Services team.
• Assign tasks and responsibilities to team members, ensuring timely completion.
• Monitor team performance against operational KPIs and service standards.
• Provide guidance, coaching, and support to team members to improve performance.
• Ensure compliance with company policies, procedures, health and safety requirements, and applicable regulations.
• Coordinate with other departments to ensure smooth and efficient service delivery.
• Handle operational issues, complaints, and escalations, ensuring appropriate resolution.
• Prepare and maintain operational reports, records, and performance updates.
• Monitor attendance, schedules, workload, and staffing requirements.
• Identify operational gaps and recommend corrective and preventive actions.
• Support the implementation of process improvements and efficiency initiatives.
• Conduct team meetings and communicate operational updates, priorities, and company requirements.
• Assist in training and onboarding new employees.
• Maintain a professional, customer-focused, and collaborative work environment.
• Perform other duties as assigned by management.

Key Performance Indicators

• Team productivity and service delivery.
• Achievement of operational targets.
• Service quality and customer satisfaction.
• Response and resolution times.
• Compliance with policies and procedures.
• Team attendance and productivity.
• Reduction of operational issues and complaints.
• Timely completion of reports and assigned tasks.

Qualifications and Experience

• 0-1 year of relevant experience.

Work Environment

This is a full-time position based in Jeddah, Makkah, within a dynamic support services team. The role requires a proactive approach to team leadership and operational coordination.