Cashier

Job Purpose
The Cashier manages point-of-sale (POS) transactions, ensuring accuracy, financial compliance, and strong guest service. The role requires precise handling of payments, adherence to financial audit standards, and knowledge of SEVEN-specific procedures. The Cashier also supports hygiene requirements, follows HACCP guidelines, and contributes to a smooth and positive guest experience.

Functional Accountabilities

• Ticket Sales and Cash Handling
  • Operate the POS system to sell tickets and process transactions in line with SEVEN financial SOPs.
  • Handle cash, credit, debit, gift batches, and complimentary tickets accurately, ensuring all payments are properly recorded and compliant with audit protocols.
  • Balance the cash drawer at the end of each shift, reconcile discrepancies, and prepare cash deposits.
• Guest Service
  • Greet guests and assist with ticket purchases, pricing questions, and general inquiries following SEVEN service standards.
  • Address guest concerns professionally and ensure a positive experience.
  • Provide guests with information on promotions, events, and relevant updates.
• Operational Support
  • Support the Shift Supervisor with daily operations, including preparing the POS area, stocking supplies, and maintaining a clean workspace.
  • Monitor inventory levels of tickets and sales materials, reporting shortages for replenishment.
  • Ensure compliance with financial policies, company SOPs, and local regulations.
  • Follow HACCP Intermediate guidelines to maintain cleanliness and hygiene at the POS.
  • Ensure all food/beverage transaction handling meets safety and hygiene requirements.
• Security and Compliance
  • Follow all security protocols to protect cash and sensitive financial information.
  • Report suspicious activities or security concerns immediately to the Shift Supervisor.
  • Comply with SEVEN standards and regulations.
• Guest Experience
  • Provide efficient and welcoming service as the first point of contact for guests purchasing tickets or seeking assistance.
  • Resolve inquiries and issues professionally to improve guest satisfaction.
  • Promote ongoing events, offers, and complimentary services to enhance the guest experience.
• Service Level Standards
  • Adheres to SLS.

Knowledge & Experience

• Minimum Qualifications
  • High school diploma or equivalent.
  • Basic numeracy and literacy skills.
  • Fluency in Arabic (speaking and writing) and intermediate English proficiency.
• Professional Certifications
  • HACCP Intermediate certification (required).
  • Cash handling or guest service certification (preferred).
• Experience
  • 1–2 years of cashier or guest service experience, ideally in retail or entertainment.
  • Awareness of financial audit protocols and SEVEN financial SOPs.
  • Strong communication and interpersonal skills.
  • High attention to detail, with the ability to handle various transaction types accurately.
• Physical Requirements
  • Suitable for individuals with limited mobility.

Join Hilton as a General Cashier
As a General Cashier, you will play a vital role in managing the cash flow within the hotel. You will collect daily cash transactions, reconcile them with receipts, and ensure accurate banking procedures are followed. This position demands a high level of accuracy and strong numerical skills.

Key Responsibilities:

• Ensure all cash floats are in place across the hotel.
• Collect daily cash takings and reconcile with accounting records.
• Complete daily reports for the Finance Manager.
• Deposit cash takings with the bank on a daily basis.
• Provide daily currency exchange rates to the Front Desk.

What We Are Looking For:
We are seeking individuals who demonstrate a high rate of accuracy, excellent arithmetic abilities, and a commitment to customer service. Our General Cashiers are essential team members who represent Hilton's values and dedication to guest satisfaction.

About Hilton:
Hilton is a leader in the hospitality industry, offering a range of accommodations from luxury to mid-priced hotels. With a commitment to creating exceptional guest experiences, Hilton unites its team with the vision of spreading warmth and hospitality worldwide.

Welcoming customers with a greeting and a smile, and providing professional service that meets their needs from the moment they enter until they leave the branch. Accurately recording customer requests through the cashier system, and quickly and organizedly following up on their implementation. Ensuring daily cash register inventory at the end of the shift, matching financial data, and conducting reconciliation according to the adopted policy. Adhering to the approved uniform and maintaining a good appearance that reflects the brand identity. Regularly conveying customer feedback and suggestions to the lounge supervisor or management. Maintaining the cleanliness and organization of the showroom, and displaying products in an attractive manner according to the adopted policies. Supervising the sales operations within the branch, striving to achieve the specified sales targets, and working to increase sales levels. Handling complaints and suggestions professionally, documenting them, and sharing them with management in writing. Regularly updating games and software on gaming devices, ensuring they are ready for use. Understanding customer needs and providing appropriate assistance to ensure they have the best possible experience in the branch. Presenting and explaining product features to customers in a simplified and attractive manner. Organizing goods on the shelves according to the adopted systems and policies, monitoring stock availability, and restocking shortages. Continuously learning about product features and services to accurately clarify them to customers. Maintaining effective and continuous communication with management and colleagues to ensure work efficiency, considering everyone's needs and work conditions. Responding to all legitimate instructions and directives issued by management and working as a team spirit.