Customer Account Manager

about 1 hour ago

Job Description

About Baraka Baraka seeks to reshape the way food is consumed in the region, through a rapidly growing digital marketplace that connects establishments with surplus food to customers looking for high-quality products at a better value, turning waste into opportunity. Joining Baraka means being part of a team that directly contributes to **reducing food waste, creating economic value, and building a more sustainable future**, within a company on an ambitious regional growth and expansion journey. About the Job You will contribute to Baraka's growth by **managing and improving the performance of existing partners** after their accounts transition from the Business Development team. This is not a traditional support job; you will be responsible for maintaining sales, improving account performance, reducing partner churn, and building strong, sustainable relationships with them. What are we looking for? * Experience in account management, customer success, partner management, or a similar field. * Strong communication and relationship management skills. * Ability to analyze problems and get to their root causes. * Ability to manage multiple accounts and priorities simultaneously. * Comfort with data, dashboards, and CRM systems. * High sense of responsibility and follow-through until work is completed. * Proficiency in Arabic, and English is a plus. You will succeed in this role if you * Detect problems early and act quickly to address them. * Look for root causes, not just symptoms. * Handle difficult conversations professionally. * Know when to solve a problem and when to escalate it. * Proactively manage your account portfolio, not just react to issues. What will you get at Baraka? You will work in a company with a clear mission and tangible impact, within an environment that gives you **real responsibility and autonomy**, and values initiative, ideas, and excellent execution. As Baraka grows and expands regionally, you will have real opportunities to develop your skills, take on new challenges, and contribute to building and expanding the company, within a **fast-paced, low-bureaucracy environment that focuses on clarity, accountability, and getting the job done right.**

Key Duties and Tasks

Manage a portfolio of active brands.

Follow up on performance through dashboards and the CRM system.

Detect cases of inactivity, weak sales, and early partner churn risks.

Communicate with partners and take necessary corrective actions.

Work on improving account performance.

Document problems and actions taken clearly and systematically.