منسقة لقسم الرعاية المنزلية

About the Role

Alshablan Medical Group is seeking a Home Care Coordinator to join their team in Riyadh. This full-time position is responsible for managing patient requests, coordinating visits, and ensuring efficient follow-up on services to provide a quality patient experience. The role requires 0-1 years of experience.

Key Responsibilities

• Receive patient requests and provide clear information regarding available services, packages, and pricing.
• Coordinate and schedule medical and nursing visits, optimizing based on patient locations and team availability.
• Collect initial patient needs information and refer cases to the appropriate specialized medical team.
• Confirm appointments and manage any modifications or cancellations efficiently.
• Follow up on bookings, invoices, and collections, ensuring patient data is accurately updated.
• Monitor patient satisfaction, address complaints, and prepare periodic reports for the department.

Qualifications and Requirements

• A minimum of one year of experience in coordinating medical services, with a preference for experience in home care.
• Excellent organizational, communication, customer service, and problem-solving skills.
• Proficiency in Arabic and a good working level of English.
• Proficiency in using CRM systems, booking management software, and Microsoft Office programs.

Work Environment

This is a full-time position based in Riyadh, focusing on home care coordination within a medical group setting.

Application Process

Alshablan Medical Group invites qualified candidates to apply for this role. Salary details will be discussed during the interview process.