Account Manager Senior

About Masterworks and Nabeh

Masterworks is an IT services company. Nabeh, a subsidiary of Masterworks, specializes in delivering AI-powered solutions designed to automate operations, enhance efficiency, and drive innovation for organizations. Nabeh's expertise includes computer vision, LLM applications, speech-to-text, data intelligence, and low-code AI solutions.

The Role of Senior Account Manager

Nabeh is seeking a Senior Account Manager to join their team in Riyadh, Riyadh Province. This full-time role involves managing and expanding a portfolio of strategic accounts, achieving sales targets, and cultivating long-term customer relationships. The Senior Account Manager will identify opportunities for AI and enterprise technology solutions, lead commercial engagements, and coordinate with internal teams to ensure customer value, retain active licenses, and grow profitable revenue.

Key Responsibilities

• Achieve assigned revenue and gross margin targets.
• Develop account plans that detail customer priorities, stakeholders, renewal dates, and growth opportunities.
• Identify and close upselling and cross-selling opportunities across products, licenses, and services.
• Develop new opportunities within assigned accounts and pursue new customers as allocated.
• Lead the sales cycle from opportunity qualification through proposal, negotiation, and contract closure.
• Build relationships with executive sponsors, business users, IT teams, and procurement stakeholders.
• Conduct regular account reviews to assess customer satisfaction, solution adoption, and upcoming requirements.
• Manage renewals proactively and address risks to active license retention.
• Coordinate with Customer Success, Support, and Delivery teams to resolve customer concerns.
• Maintain clear communication regarding commitments, timelines, and outstanding actions.

Opportunity Management and Internal Coordination

• Validate customer needs, budget, decision-making authority, and purchasing timelines before committing resources.
• Work with Presales to confirm solution fit, technical requirements, and delivery feasibility.
• Ensure customized proof-of-concept (POC) requests include a clear business case, agreed success criteria, customer responsibilities, and a purchasing decision process.
• Obtain required internal approvals before initiating customized POCs.
• Track POC outcomes and review lost opportunities to identify qualification gaps and corrective actions.
• Maintain accurate account, contact, opportunity, and forecast information in the CRM.
• Keep opportunities updated with clear next steps, expected close dates, and identified risks.
• Provide reliable sales forecasts and timely updates on major opportunities.
• Ensure complete handovers to Delivery and Customer Success after contract closure.
• Share customer feedback and market insights with Product, Presales, and Marketing teams.

Qualifications and Experience

Candidates for this position should possess 5-10 years of relevant experience in account management or sales within the IT services or technology sector, with a focus on AI or enterprise solutions.

Work Type and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The salary for this role will be discussed during the interview process.