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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

DHL Global Forwarding, Freight (DGFF) is seeking a dedicated AFR Ops Specialist to join its team in Riyadh, Saudi Arabia. As a specialist in air, ocean, and road freight within DHL Group, the company provides cross-border express shipping and end-to-end logistics solutions globally. This role is instrumental in developing and administering air freight operations plans and processes to ensure the seamless flow of goods and information across customer supply chains. The AFR Ops Specialist will proactively engage with customers, manage shipments against expectations, and uphold business strategy and objectives in line with corporate guidelines and policies.

Key Responsibilities

  • Serve as the primary point of contact for customers regarding shipment information, incident and complaint management, ad hoc pricing, and claims.
  • Ensure accurate capture of costs and revenues against customer profiles and resolve operational issues.
  • Administer shipment-level activities, including receipt of customer bookings, management of documentation, and related transport processes.
  • Ensure shipment management aligns with customer service commitments.
  • Track, record, analyze, and improve operational irregularities and exceptions.
  • Maintain high shipment data quality.
  • Implement necessary regulatory compliance procedures for all shipments.
  • Route and assign shipments to relevant consolidations to meet service commitments and maximize profitability.
  • Identify critical shipments and new business opportunities requiring extra support.
  • Respond to customer queries, prepare operational information for customer visits, and participate in these visits.
  • Execute tasks and activities while adhering to resource management and productivity guidelines.
  • Prepare invoices, debit notes, credit notes, and supporting documentation, ensuring timeliness and accuracy.
  • Investigate and support invoice disputes.
  • Resolve recurring issues and suggest process enhancements for increased effectiveness and efficiency.
  • Resolve performance issues with suppliers and propose solutions for improvement.
  • Provide functional guidance, advice, or training to less experienced personnel.
  • Utilize industry sector or logistics specialist expertise in daily work.
  • Connect with and influence other specialist departments and third parties, such as external service providers.
  • Convince others to accept new concepts, practices, and approaches.
  • Build strong, trusting cross-functional relationships with DHL managers.
  • Understand customer and key stakeholder interests and concerns, and advise accordingly.
  • Provide technical guidance to line managers and employees.

Qualifications and Requirements

  • Bachelor's Degree or equivalent experience/qualification.
  • More than 4 years of relevant experience.
  • 5-10 years of experience is required for this role.

Required Skills

  • Customer Service
  • Supply Chain Management
  • Logistics
  • Problem Solving
  • Data Quality
  • Regulatory Compliance
  • Process Improvement

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the Riyadh Region. DHL Group is a leading logistics provider operating in over 220 countries and territories. The company is committed to fostering a positive work environment and encouraging personal and professional development. DHL Global Forwarding is an equal opportunity employer.


Requirements

  • Requires 5-10 Years experience

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