Agent At Your Service

About the Role

Westin is seeking an Agent-At Your Service to join their team in Riyadh. This is a full-time position requiring 0-1 years of experience. The Agent will be responsible for managing guest communications and requests across various platforms, ensuring a high standard of service and guest satisfaction.

Key Responsibilities

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into the computer system, contact the appropriate individual or department (*, Bellperson, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Physical Demands

• Ability to read and visually verify information in various formats.
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Culture

Westin is committed to empowering guests to enhance their well-being during travel. The brand aims to be a preeminent wellness brand in hospitality, requiring passionate and engaged associates to bring its unique programming to life. Associates are encouraged to embrace their own well-being practices. Westin values individuals who are passionate, active, optimistic, and adventurous.

Equal Opportunity Employer

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.