Assistant Front Office Manager

📣 Job Ad

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About the Role

Hilton is seeking an Assistant Front Office Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting daily front office operations and ensuring a high standard of guest experience. The position requires 5-10 years of relevant experience.

Key Responsibilities

Support daily front office activities, including guest service, registration, room inventory management, and adherence to established policies and standards.
Assist in monitoring guest satisfaction, addressing service issues, and guiding the team to implement improvements to enhance the guest experience.
Support revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
Provide regular updates and training to ensure the team is well-informed about hotel offerings, services, and local attractions.
Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
Review VIP reservations and ensure an elevated and seamless check-in and check-out experience for VIP guests.
Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications and Experience

Candidates should possess 5-10 years of experience in a relevant field. Hilton values specific qualities in its team members, which include:

A commitment to hospitality.
Acting with integrity and maintaining ethical standards.
Demonstrating leadership qualities.
Belief in teamwork to achieve optimal outcomes.
A sense of ownership and accountability for responsibilities.
A focus on immediate actions, bringing urgency and discipline to tasks.

About Hilton

Hilton is a global hospitality leader recognized for its workplace culture. The company aims to provide exceptional experiences for guests and foster a supportive environment for its team members. Hilton has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.