Assistant VI Rassas Recycling Job📣 Job Ad

About Tasnee and Rassas

Rassas is a limited liability company based in Riyadh, KSA, and is wholly owned by Tasnee. The company specializes in non-radioactive metal, which is utilized for protection against nuclear radioactivity.

Overview of the Role

Tasnee is seeking an Assistant VI, Rassas Recycling, to join its team in Riyadh, KSA. This full-time position reports directly to the Section Head, Rassas Recycling. The role primarily involves managing non-routine customer inquiries and complaints, maintaining relationships with key customers and sales staff, and may cover multiple product markets.

Key Responsibilities

• Act as the first referral point for escalated customer calls to ensure the handling of routine customer complaints.
• Serve as a communication link between customers and sales staff to ensure responsiveness.
• Assist with research into various customer complaints and issues to obtain a resolution.
• Demonstrate knowledge of company product lines, product features and attributes, existing markets, and market-related initiatives.
• Track order activity and alert appropriate staff of any potential delivery problems.
• Complete reports and documentation as required.
• Follow up on internal and external complaints.
• Participate in team projects and identify and share continuous improvement ideas that enhance customer requirements.

Required Qualifications and Experience

Candidates for this position should possess 0-1 years of relevant experience. The role requires an individual capable of managing customer interactions and supporting sales operations effectively.

Essential Skills and Attributes

• Strong communication and interpersonal skills to effectively liaise with customers and sales teams.
• Ability to conduct research and contribute to problem resolution for customer issues.
• Capacity to quickly acquire and apply knowledge of product lines, market features, and initiatives.
• Organizational skills for tracking activities, managing documentation, and reporting.
• A proactive approach to identifying opportunities for process improvement.

Employment Details

This is a full-time position based in Riyadh, Saudi Arabia.