Assistant VI Rassas Recycling📣 Job Ad

About the Role

TASNEE is seeking an Assistant VI, Rassas Recycling to join its team in Riyadh. This full-time position is integral to managing customer interactions within the Rassas Recycling division. The role focuses on processing non-routine customer inquiries and complaints, proactively maintaining relationships with key customers and sales staff, and potentially handling multiple product markets.

Key Responsibilities

• Act as the primary referral point for escalated customer calls, ensuring routine customer complaints are handled effectively.
• Serve as a communication link between customers and sales staff to assure responsiveness and facilitate smooth interactions.
• Assist with research into a variety of customer complaints and issues to obtain timely and satisfactory resolutions.
• Demonstrate comprehensive knowledge of company product lines, product features and attributes, existing markets, and market-related initiatives.
• Track order activity and alert appropriate staff of any potential delivery problems to prevent disruptions.
• Complete reports and documentation as required, ensuring accuracy and adherence to established procedures.
• Follow up diligently on both internal and external complaints to ensure closure.
• Participate actively in team projects, contributing to collective goals and initiatives.
• Identify and share continuous improvement ideas that enhance customer requirements and overall service delivery.

Qualifications and Experience

Candidates for this full-time Assistant VI role should possess 0-1 years of relevant experience. A foundational understanding of customer service principles and the ability to manage diverse inquiries are beneficial for success in this position.

Reporting and Work Environment

This position is based in Riyadh and operates on a full-time basis. The Assistant VI, Rassas Recycling will report directly to the Section Head, Rassas Recycling, working within a structured team environment.

About TASNEE

TASNEE is an established company committed to its operational objectives and market presence. Joining TASNEE means becoming part of an organization focused on its core business activities and contributing to its ongoing operations.

Application Information

Qualified candidates are encouraged to apply for this role. We appreciate all applications; however, only those selected for an interview will be contacted.