Automated Operations Engineer📣 Job Ad

About the Role

Ericsson is seeking a motivated Automated Operations Engineer to join its Managed Services delivery team in Riyadh, Saudi Arabia. This role is central to the Ericsson Operations Engine, focusing on maintaining continuous availability and optimal performance of customer services within agreed Service Level Agreements (SLAs). The position requires coordinating, supporting, and executing first-level proactive and reactive operational activities, including 24/7 surveillance and monitoring of all in-scope services and infrastructure. A primary focus will be on service availability, network performance, operational stability, and the advancement of automated operations. Human intervention will be primarily for exception management, escalations, and critical operational events. This opportunity is exclusively open to Saudi nationals.

Key Responsibilities

• Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
• Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
• Supervise automated recovery processes and validate service restoration activities.
• Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
• Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
• Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
• Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
• Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
• Prepare operational reports, incident reports, and performance summaries.
• Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
• Coordinate with cross-functional teams to ensure service continuity and operational compliance.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or equivalent.
• 2+ years of experience in the telecom industry.
• Fluency in English.

Required Skills and Knowledge

• Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures.
• Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies.
• Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services.
• Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies.
• Strong analytical and problem-solving capabilities.
• Excellent teamwork, communication, and cross-functional collaboration skills.
• Ability to work effectively under pressure in a shift-based operational environment.
• Proactive, detail-oriented, and results-driven mindset.
• Commitment to ethics, compliance, and organizational values.

Additional Information

The role requires 2-5 years of experience. Telecom or IP-related certifications are considered an advantage. This is a full-time position based in Riyadh, Saudi Arabia.