Automated Operations Engineer Access TX📣 Job Ad

About the Role

Ericsson is seeking an Automated Operations Engineer to join their team in Riyadh. This full-time position focuses on supporting operational activities within telecom and IT domains, contributing to alarm monitoring, incident handling, reporting, and automation support. The role offers hands-on experience in managed services operations, service assurance, and automation initiatives within a technology-driven environment.

Key Responsibilities

• Monitor alarms and handle incidents across telecom and IT environments.
• Perform initial troubleshooting, analyze events, and escalate incidents as per procedures.
• Assist with operational reporting, data analysis, and performance tracking.
• Support automation initiatives, including the use and maintenance of scripts and tools.
• Coordinate with operational teams for timely incident and service request resolution.
• Contribute to service assurance activities and ensure adherence to operational processes.
• Identify opportunities for operational improvements and automation enhancements.
• Support the preparation and maintenance of operational documentation.
• Participate in shift-based operations to ensure service continuity.
• Collaborate with cross-functional teams and gain exposure to network technologies and managed services.
• Support the implementation of AI-driven operational improvements.

Qualifications and Experience

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 2 years of experience in Managing Telecom Networks or IT Operations.
• Strong understanding of telecommunications RAN/MW, networking, IT systems, or automation concepts.
• Analytical and problem-solving skills with a structured troubleshooting approach.
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions.
• Good communication and collaboration skills, with the ability to work in multicultural environments.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work in a shift-based operational environment and manage multiple priorities.
• Self-motivated with a desire to develop technical and operational expertise.

Advantageous Skills

• Basic knowledge of scripting languages, databases, or automation tools.
• Good understanding of incident management, monitoring tools, or managed services concepts.

Career Development Opportunities

This role provides exposure to modern telecom operations and managed services environments. You will gain hands-on experience with automation, AI-driven operational improvements, and service assurance practices. Opportunities exist to develop technical, operational, and analytical capabilities, with structured learning and career growth pathways toward engineering, automation, operations, service management, or leadership roles within Ericsson.