Automated Operations Engineer Access TX📣 Job Ad

About the Automated Operations Engineer Role

Ericsson is seeking a motivated Automated Operations Engineer to join their team in Riyadh. This full-time position focuses on supporting operational activities within telecom and IT domains, contributing to alarm monitoring, incident handling, reporting, automation support, and operational coordination. The role offers hands-on experience in managed services operations, service assurance, and automation initiatives within a technology-driven environment.

Key Responsibilities

• Monitor alarms and handle incidents across telecom and IT environments.
• Perform initial troubleshooting, event analysis, and incident escalation following defined procedures.
• Assist with operational reporting, data analysis, and performance tracking.
• Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools.
• Coordinate with operational teams to ensure timely incident resolution and service request fulfillment.
• Contribute to service assurance activities and ensure adherence to operational processes.
• Identify opportunities for operational improvements and automation enhancements.
• Prepare and maintain operational documentation, reports, and knowledge articles.
• Participate in shift-based operations to ensure service continuity and meet operational targets.
• Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services.
• Engage in training and continuous learning related to telecom operations, automation, and emerging technologies.
• Support the implementation of AI-driven operational improvements and modern service management practices.

Required Qualifications

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
• A strong understanding of telecommunications RAN/MW, networking, IT systems, or automation concepts.
• Minimum of 2 years of experience in managing telecom networks or IT operations.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Interest in telecom operations, automation technologies, scripting, and AI-driven solutions.
• Good communication and collaboration skills, with the ability to work in multicultural environments.
• Willingness to learn and adapt to new technologies, tools, and operational processes.
• Ability to work in a shift-based operational environment and manage multiple priorities.
• A self-motivated mindset with a strong desire to develop technical and operational expertise.

Desirable Skills and Knowledge

• Basic knowledge of scripting languages, databases, or automation tools is considered an advantage.
• Good understanding of incident management, monitoring tools, or managed services concepts is a plus.

Work Environment and Location

This is a full-time position based in Riyadh. The role involves participating in shift-based operations, requiring flexibility and a commitment to ensuring service continuity.