Banquet Manager

About the Role

Accor is seeking a Banquet Manager to lead the Banquet department at Mövenpick Hotels & Residences in Riyadh, Saudi Arabia. This full-time role involves overseeing the smooth operation of events, ensuring adherence to contractual and operational requirements. The Banquet Manager will link cuisine and entertainment elements, delivering them to guests while coordinating a diverse labor pool, including casual staff. The position requires 2-5 years of experience in a relevant field.

Key Responsibilities

• Ensure adherence to all Mövenpick Hotels & Residences standards and maintain awareness of industry trends.
• Lead daily and weekly meetings, and train the Banquet team in departmental operating standards.
• Maintain a presence during all events, including outside catering, and focus on improving operational flow.
• Lead and support employees in achieving financial, operational, and service delivery targets.
• Source and audition entertainment and decorative options suitable for banquets and events.
• Review and analyze market and competition changes, implementing proactive action plans.
• Ensure efficient, warm, and professional communication with event organizers and guests.
• Actively review guest feedback and implement procedures to enhance satisfaction.
• Drive the performance of Banquet team members, including appraisals, coaching, and performance management.
• Assume responsibility for daily banquet operations, including staffing levels and equipment readiness.
• Ensure correct ordering, billing procedures, and cash handling, with careful monitoring of banquet event orders.
• Conduct daily briefings and training for staff, communicating service requirements and preparations.
• Handle security incidents, guest complaints, or queries professionally.
• Collaborate with the F&B Director to generate new ideas and ensure optimal service levels.
• Attain and maintain sanitation certificates (HACCP or similar) as required.
• Ensure all hotel property and facilities are maintained in optimal working order.
• Master all POS systems and carry out assigned duties and responsibilities.

Planning and Organization

• Conduct daily checks of casual staff grooming standards and verify Ajeer permits and iqamas.
• Develop ideas to increase guest satisfaction and uphold Movenpick service standards.
• Manage daily in-house and outside catering (ODC) events.

Administrative Duties

• Establish and maintain effective employee relationships.
• Implement training plans for self and subordinate outlet employees.
• Maintain all outlet records and submit month-end banquet operations reports.
• Evaluate employee performance in staff appraisals, focusing on adherence to procedures and standards.

Required Skills and Attributes

• Creativity, confidence, and a commitment to service excellence.
• Strong team play and a focus on self-development.
• Ability to foster a solution-oriented work environment and motivate employees.
• Full knowledge of all products and services provided by the property and in the local area.
• Understanding and adherence to Mövenpick Hotels & Residences policy relating to Fire, Hygiene, Health, and Safety.

Core Behaviors

Employees at Mövenpick Hotels & Residences are expected to demonstrate the following value-based behaviors:

• Trust: Operate with fairness and integrity, fostering transparency and honoring commitments.
• Relationships: Build and maintain strong connections with colleagues and guests, valuing diversity and promoting cooperation.
• Drive: Be action-oriented, setting direction and overcoming challenges to produce results.
• Entrepreneurship: Understand the business and market context, identifying opportunities for continuous improvement and supporting change.