Banquet Manager

About the Role

Marriott Hotels & Resorts is seeking a Banquet Manager to join their team in Riyadh. This full-time role involves directing and motivating the banquet team to deliver high-quality service, while also managing financial and administrative responsibilities. The ideal candidate will have 2-5 years of experience in a related field.

Key Responsibilities

• Direct and motivate the banquet team to ensure high-quality service delivery based on established requirements and standards.
• Monitor and control financial and administrative responsibilities, including asset protection.
• Provide clear and concise communications to all stakeholders involved in event success.
• Identify training opportunities and develop strategies to achieve departmental goals.

Banquet Operations Management

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all relevant laws pertaining to event operations.
• Understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction.
• Adhere to and reinforce all company standards, policies, and procedures, including maintaining established sanitation levels.
• Manage departmental inventories and maintain equipment.
• Utilize banquet beverage records to control liquor costs and manage perpetual inventory.
• Schedule banquet service staff according to forecast and service standards, while maximizing profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Customer Service

• Set goals and delegate tasks to improve departmental performance, conducting monthly department meetings.
• Apply and continually broaden knowledge of food and wine pairings and current event trends.
• Act as a liaison to the kitchen staff and lead shifts, actively participating in event servicing.
• Set a positive example for guest relations, interact with guests for feedback, and resolve problems and complaints.
• Empower employees to provide excellent customer service, ensuring they understand expectations and parameters.
• Emphasize guest satisfaction in all departmental meetings and focus on continuous improvement, reviewing comment cards and guest satisfaction results with employees.

Human Resources and Development

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff regularly.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to corrective actions to address service challenges, focusing on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

• A minimum of 2-5 years of experience in a banquet management or similar role.
• Demonstrated ability to direct and motivate a team.
• Strong understanding of financial and administrative responsibilities, including asset protection.
• Excellent communication and interpersonal skills.
• Ability to identify training needs and develop strategic plans.

About Marriott Hotels & Resorts

Marriott Hotels & Resorts is dedicated to elevating the art of hospitality globally. As a host, you will contribute to delivering thoughtful, heartfelt, and forward-thinking service. Marriott International is an equal opportunity employer, committed to fostering an inclusive environment where the unique backgrounds, cultures, talents, and experiences of all associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability and veteran status.