Bellman The Ritz Carlton Residences Diriyah Signature Collection

About The Ritz-Carlton Residences Diriyah Signature Collection

The Ritz-Carlton, part of Marriott International, operates over 100 award-winning properties worldwide. The brand is committed to delivering exceptional luxury service and fostering an environment where associates are empowered to be creative, thoughtful, and compassionate. This commitment is guided by the "Gold Standards," which include the Employee Promise, Credo, and Service Values, ensuring excellence in guest care and comfort. The Ritz-Carlton is dedicated to being an equal opportunity employer, valuing diverse backgrounds and experiences.

Role Summary

The Bellman at The Ritz-Carlton Residences Diriyah Signature Collection in Riyadh is responsible for upholding the brand's "Gold Standards" by providing gracious and thoughtful service to Residence owners, vendors, and guests. This full-time role involves assisting with arrivals and departures, managing luggage and deliveries, and maintaining the cleanliness and order of public areas. The position requires 0-1 years of experience and is integral to ensuring a seamless luxury experience for all visitors.

Key Responsibilities

• Greet and escort Residence owners, vendors, and guests, assisting with entry and exit from the property and vehicles.
• Assist with transporting groceries, luggage, and packages to and from vehicles, units, and other areas.
• Provide directions and information regarding property amenities, services, hours of operation, and local attractions.
• Communicate vehicle-related issues to the Valet Lead and assist in their resolution.
• Direct moving and delivery personnel to the loading dock and assist valet parking with vehicle movement.
• Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas, including polishing luggage carts.
• Ensure clear passage into the building and car drop-off area, and clean glass and metal finishes at the entrance and in the lobby.
• Respond to special requests, contact appropriate departments for issue resolution, and assist in placing/removing lobby mats.
• Prepare and maintain accurate log records for Bellman assistance calls and document maintenance needs for the Director of Residences.
• Distribute packages, dry-cleaning, groceries, and faxes.
• Welcome and acknowledge all Residence owners and guests with a smile, eye contact, and a friendly verbal greeting, using names when possible.
• Anticipate service needs, actively listen to concerns, and resolve issues using established brand processes.
• Assist individuals with disabilities by providing appropriate support and guidance.
• Answer telephones professionally within three rings, using appropriate etiquette.
• Prepare and review written documents such as daily logs and reports, ensuring accuracy.
• Greet persons entering the building, determine the purpose of their visit, and direct them to the appropriate location.
• Participate in daily line-ups and departmental meetings, supporting co-workers and maintaining positive working relationships.
• Comply with quality assurance expectations and standards, and participate in action plans for Residence owner engagement surveys.
• Report work-related accidents or injuries immediately and follow all company safety and security policies.
• Maintain awareness of suspicious persons, follow emergency procedures, and protect the privacy of Residence owners, guests, and co-workers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.

Required Skills and Physical Demands

• Ability to read and visually verify information in various formats.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Ability to move over sloping, uneven, or slippery surfaces, and up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Strong communication skills, using clear and professional language.
• Ability to maintain confidentiality of proprietary information.

Qualifications and Experience

• 0-1 years of experience in a related hospitality role.
• Demonstrated commitment to service excellence and adherence to established standards.

Work Environment

This is a full-time position based in Riyadh, within a luxury hospitality setting that values professionalism, teamwork, and exceptional guest service. The role requires adherence to company policies and procedures, with a focus on maintaining a safe and secure environment for all.