Boutique Manager📣 Job Ad

About the Role

Trafalgar Luxury Group is seeking a dedicated and experienced Boutique Manager to lead operations in Riyadh, Saudi Arabia. This full-time role focuses on inspiring a team to deliver exceptional client experiences and achieve business objectives within a luxury jewelry environment.

Role Summary

The Boutique Manager oversees all operational, client service, and sales functions, ensuring the boutique consistently reflects the high standards and prestige of the brand. The ideal candidate will embody elegance, discretion, and possess deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.

Key Responsibilities

• Oversee daily boutique operations, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.
• Deliver world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.
• Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique’s profitability.
• Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling.
• Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.
• Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
• Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.
• Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
• Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
• Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to the Area or Brand Manager.
• Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
• Foster a boutique culture rooted in luxury service, integrity, and team collaboration.

Required Qualifications and Experience

• 3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion.
• Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
• Deep understanding of jewelry products, gemstones, and materials is an advantage.
• Proficient in POS systems, retail analytics, and Microsoft Office Suite.

Candidate Profile and Skills

• Refined interpersonal and communication skills with a natural ability to engage discerning clientele.
• Impeccable grooming, professional etiquette, and emotional intelligence.
• Strong leadership capabilities with a passion for developing talent and fostering team spirit.
• Results-driven with solid commercial acumen and problem-solving skills.

Work Location

This full-time position is based in Riyadh, Saudi Arabia.