Branch Manager📣 Job Ad

About Shawarma Classic and the Role

Shawarma Classic is seeking a dedicated Branch Manager to lead operations in Riyadh. This full-time position is crucial for ensuring the smooth daily functioning of the restaurant and maintaining high standards of service and customer satisfaction. The role requires 2-5 years of relevant experience in restaurant management.

Role Overview

The Branch Manager will oversee all daily restaurant operations, focusing on efficient service delivery, achieving high levels of customer satisfaction, and meeting established operational goals. This leadership position demands strong organizational capabilities and a consistent customer-service mindset to drive performance and maintain operational excellence.

Key Responsibilities

• Manage daily branch operations and ensure smooth service delivery.
• Lead, manage, and develop restaurant staff, including scheduling, training, coaching, and performance management.
• Monitor and achieve branch Key Performance Indicators (KPIs), sales targets, customer satisfaction levels, and operational goals.
• Oversee inventory management, stock control, waste reduction, and cost control measures.
• Handle guest complaints professionally to ensure a high level of customer satisfaction.
• Coordinate effectively with management and other departments to ensure seamless operations.

Required Qualifications and Experience

• 2-5 years of experience in a similar managerial role within the restaurant industry.
• Strong leadership, team management, and organizational skills.
• Proven ability to perform effectively under pressure in a fast-paced restaurant environment.
• Strong understanding of food safety, hygiene, and quality standards.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.

Candidate Profile and Work Ethic

• A team player with an outgoing personality; open-minded, flexible, and approachable.
• Well-groomed with a professional and neat appearance.
• Possesses a positive attitude and strong customer-service mindset at all times.
• Punctual, flexible, reliable, and efficient in all tasks.
• Ability to work flexible shifts, including weekends, holidays, and peak operating hours.

Compensation and Employment Details

This full-time role offers a competitive salary ranging from SAR 5,625 to SAR 7,500, commensurate with experience and qualifications. The position is based in Riyadh.