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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Ecolab is seeking a Brand Protection Advisor II to join its EcoSure division, which specializes in brand protection programs. This role is key to driving operational excellence and supporting clients in maintaining high brand standards to foster business growth. The Brand Protection Advisor will serve as an expert in areas such as guest experience, food safety, public health, workplace safety, and product quality. The position involves working with prominent brands across the hospitality industry, including foodservice and hotels, as well as convenience stores, facilities, and long-term care providers.

This position offers the opportunity to address significant global challenges related to clean water, safe food, and healthy environments. Ecolab is committed to associate development, providing a defined career path in operations, training, sales, or leadership. Associates will benefit from a supportive organization that values diversity, inclusion, and engagement, alongside a comprehensive benefits package and a robust paid training program designed for success.

Key Responsibilities

  • Conduct various brand protection visits at client locations, employing consulting, coaching, and training methodologies to meet specific client expectations and program requirements, thereby safeguarding their brand and improving guest satisfaction.
  • Develop and deliver summary presentations of findings to key property-level executives, accurately communicating objective assessments of assigned locations, areas for improvement, and actionable recommendations.
  • Collaborate with other EcoSure and Ecolab teams to identify and resolve client challenges.
  • Complete a budgeted number of client visits weekly, ensuring an exceptional client experience is delivered during each interaction.
  • Utilize Customer Relationship Management (CRM) technology for efficient planning and a tablet for essential job functions.
  • Support the growth initiatives of both Ecolab and its clients.

Qualifications and Requirements

  • High school diploma and a minimum of 2 years of experience in the hospitality industry.
  • Willingness to conduct operational visits within hotels, restaurants, convenience stores, the education sector, healthcare, and senior living facilities, which involves interacting with staff and residents.
  • Proficiency with current technology and software, including Android and Apple systems, Zoom, and Microsoft Suite (PowerPoint, Excel, Word, Outlook).
  • A valid driver's license and an acceptable Motor Vehicle Record.
  • A valid passport.
  • Must be able to work occasional evenings, weekends, and overtime as dictated by business needs.
  • Must be able to be around, touch, and potentially consume food made from or with animal products, as well as food made from or with the top allergens.
  • Ability to lift and carry up to 25 pounds.
  • Ability to inspect client playgrounds by climbing, crawling in tight areas, and descending tube slides.
  • Capability for bending, squatting, shifting, and adjusting movement to assess areas both low to the ground and overhead.
  • Ability to stand and walk for extended periods in client locations.
  • Willingness to drive or fly to client locations as needed.

Required Skills

  • Consulting, coaching, and training expertise.
  • Proficiency in Customer Relationship Management (CRM) technology.
  • Familiarity with Android and Apple systems.
  • Proficiency in Microsoft Suite: PowerPoint, Excel, Word, and Outlook.
  • Possession of a valid driver's license and passport.
  • Physical capabilities including lifting and carrying 25 pounds, inspecting playgrounds via climbing and crawling, bending, squatting, and standing/walking for extended periods.
  • Leadership experience in hospitality operations.
  • High-level customer service and advanced consultative skills.
  • Ability to perform well under pressure, manage multiple tasks, and work efficiently against deadlines.
  • Strong planning and organizational skills with a high attention to detail.
  • Ability to work effectively independently, demonstrating initiative, good judgment, and superior decision-making and problem-solving skills.
  • Demonstrated competencies in Client Focus, Effective Communication, Planning and Aligning, Interpersonal Savvy, Being Resilient, Situational Adaptability, and Driving Results.

Work Environment and Location

This is a full-time position within Ecolab's EcoSure division, reporting to the District Manager. The role is based in Riyadh, Saudi Arabia, with work conducted in Riyadh. The position does not involve supervising others. Travel to client locations, including driving or flying, may be required. No immigration sponsorship is available for this position.


Requirements

  • Requires 2-5 Years experience

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