Business Analyst📣 Job Ad

Join TAWANTECH as a Business Analyst!
We are seeking a detail-oriented and results-driven Business Analyst to support the design, implementation, and enhancement of banking products and services.

Key Responsibilities:

• Gather, analyze, and document business requirements from internal stakeholders and translate them into functional specifications.
• Act as a liaison between business units and IT teams to ensure alignment on project goals and deliverables.
• Conduct gap analysis, process mapping, and impact assessments for new initiatives or changes in banking systems.
• Develop BRDs (Business Requirements Documents), FSDs (Functional Specification Documents), and user stories.
• Support project lifecycle activities including UAT planning, test case development, defect tracking, and issue resolution.
• Collaborate with Product Owners, Solution Architects, and QA teams in Agile or Waterfall environments.
• Assist in the implementation of digital banking platforms (*, mobile apps, internet banking), core banking systems, or regulatory compliance solutions.
• Monitor key performance indicators (KPIs) and provide post-implementation support and analysis.

Requirements:

• Bachelor's degree in Business Administration, Finance, Information Systems, or related field.
• 3+ years of experience as a Business Analyst in the banking or financial services industry.
• Strong knowledge of banking products and operations (*, retail banking, loans, payments, compliance).
• Hands-on experience with requirement gathering techniques, documentation standards, and business process modeling.
• Familiarity with core banking systems (*, Temenos, Flexcube, Finacle) or digital banking platforms.
• Experience with Agile methodologies (Scrum, Kanban) and tools like JIRA, Confluence, or similar.
• Excellent communication, stakeholder management, and analytical skills.
• Strong understanding of regulatory and compliance frameworks (*, KYC, AML, Basel, etc.) is a plus.

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.

Join Our Team as a Business Analyst
At stc, we are looking for a dedicated Business Analyst to join our dynamic team. As a forward-focused digital champion, we prioritize innovation and evolution, committed to enhancing both individuals' personal and professional lives.

Job Purpose:
This role involves advanced data analysis and the preparation of insightful recommendations. You will ensure timely and accurate reporting to support decision-making processes across the organization.

Key Responsibilities:

• Manage data analysis demand and prioritize requests for timely delivery.
• Evaluate reporting requirements and coordinate data sourcing.
• Deliver insightful analysis in collaboration with the requestor team.
• Conduct post-decision analyses and propose improvements to business performance.
• Generate performance reports and maintain dashboards within BI applications.
• Develop and manage KPIs and ensure alignment across units.
• Stay updated on global trends and ensure that stc remains at the forefront of best practices in BI solutions.

Qualifications:
You should possess a Bachelor’s Degree in Business Administration or Management Information Systems, along with 02 years of relevant experience in business analysis and reporting.

Why stc?
Joining stc means joining a culture that empowers innovation and embraces fresh ideas. We are committed to maximizing your wellbeing and unlocking your potential.