Business Analyst📣 Job Ad

About Webook and the Business Analyst Role

*******, Saudi Arabia's leading event ticketing and experience booking platform, is seeking a Business Analyst to join its team in Riyadh, Riyadh Province. This full-time position is central to translating business needs into actionable requirements for various software implementations, integrations, and digital transformation initiatives across the company's delivery lanes.

Role Purpose and Impact

The Business Analyst ensures clarity of scope, quality of requirements, and alignment among stakeholders, while also preparing for User Acceptance Testing (UAT). The role supports the Business Solutions Department's governance framework and compliance with stage-gate processes, contributing to efficient and effective project delivery.

Key Responsibilities

• Discovery & Requirements Ownership: Lead and facilitate discovery workshops to capture business objectives, current-state pain points, and target-state processes. Elicit, analyze, and document Business Requirements Documents (BRD) / Functional Requirements Documents (FRD) with acceptance criteria, business rules, edge cases, and non-functional requirements. Translate requirements into user stories or backlog items in Jira, ensuring traceability from business goals to deliverables. Drive requirement sign-off and baseline control with the Project Manager (PM) for scope discipline and change control.
• Delivery Enablement: Support solution definition, integration requirements, data migration needs, and the overall test and UAT strategy. Collaborate with Product, Operations, and Design teams to validate feasibility assumptions and operational readiness inputs before build or configuration progresses.
• UAT & Quality Assurance Support: Define UAT scope, test scenarios, and user journeys aligned with acceptance criteria. Support test data preparation and coordinate with PMs on UAT execution cycles, defect triage, and retest/closure. Ensure deliverables are "UAT-ready" with clear pass/fail criteria and auditable evidence.
• Stakeholder Management & Communication: Act as a structured bridge between business stakeholders and delivery teams, reducing ambiguity and preventing scope creep. Produce clear documentation and decision logs to keep stakeholders aligned and de-risk delivery.
• Governance & Continuous Improvement: Support the department’s governance by ensuring artifacts are complete for stage gates, including requirements baselines, acceptance criteria, UAT packs, and handover inputs. Contribute to reusable templates, requirement standards, and lessons learned to improve delivery velocity and quality.

Required Qualifications and Experience

• Bachelor’s degree in Engineering, IT, or a related field.
• 2–3 years of mandatory experience as a Business Analyst in software implementation and/or digital transformation environments.
• Proven experience in producing requirements documentation (BRD/FRD), user stories, process maps, and acceptance criteria.
• Hands-on exposure to UAT planning, execution, and defect triage workflows.
• Strong stakeholder facilitation skills, including leading workshops, alignment sessions, and decision-making forums.

Preferred Qualifications and Certifications

• Experience with ticketing, e-commerce, payments, or marketplace platforms.
• Exposure to integrations, APIs, data migration, and operational readiness concepts.
• Familiarity with stage-gate delivery models and change request governance.
• IIBA ECBA / CCBA certification.
• ITIL 4 and above certification (nice to have).
• Cloud Fundamentals certification (preferred).

Work Environment

This is a full-time position based in Riyadh, where the Business Analyst will contribute to a dynamic environment focused on digital transformation within the event ticketing and experience booking industry.