Call Center Agent

📢 3. Customer Service Representative – E-Commerce (On-Site – Riyadh)

We are hiring a professional Customer Service Representative with e-commerce experience to join our team in Riyadh.

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🔹 Key Responsibilities:

• Handle customer inquiries across platforms such as Amazon, Noon, Trendyol, Zid, and official communication channels.

• Resolve customer complaints and platform-related issues efficiently.

• Monitor order flow, shipping status, and follow up with customers.

• Coordinate with internal teams to resolve operational and customer issues.

• Support sales by communicating with customers and improving conversion.

• Maintain professional communication under high workload pressure.

• Perform data entry and maintain accurate records of orders and interactions.

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🔹 Requirements:

• Proven experience in customer service within e-commerce platforms (mandatory).

• Strong communication and negotiation skills.

• Ability to handle pressure and multitask.

• Arabic language is mandatory, English is required.

• Proficiency in Microsoft Office tools.

• Diploma or higher.

• Experience in sales or upselling is a plus.

• Must be based in Riyadh (on-site role).

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🔹 Job Details:

• Location: Riyadh – Rwadah District.

• Full-time – On-site

• Immediate hiring

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🔹 How to Apply:

Please send your CV to: a@*********************