Cards Consulting Program Lead📣 Job Ad

About NeoStats

NeoStats is a data and analytics firm established in 2022, specializing in contemporary solutions and end-to-end data and analytics services. Headquartered in the UAE, with additional bases in India and the UK, NeoStats aims to create lasting competitive advantages for clients by transforming them into world-class, data-driven organizations. The firm comprises industry veterans who enable structural transformations in analytics through expertise, true partnership, and an end-to-end implementation approach.

The Role: Cards Consulting Program Lead

NeoStats is seeking a Cards Consulting Program Lead for a contract position based in Riyadh, Saudi Arabia. This role requires a senior strategic advisor and hands-on program lead to oversee the end-to-end delivery of a large cards transformation program. The program encompasses consumer and corporate cards, CVM, analytics, governance, controls, product launch, digital enablement, and portfolio optimization. The successful candidate will manage cross-functional teams, engage C-level stakeholders, and ensure the delivery of measurable commercial, operational, customer, and risk-management outcomes.

Key Responsibilities

• Lead the end-to-end delivery of complex cards consulting programs across multiple workstreams.
• Establish and manage program governance routines, including steering committees and executive reporting.
• Support the execution of cards strategy across consumer, corporate, and SME segments, focusing on growth and profitability.
• Oversee product launches, customer value proposition (CVP) enhancements, and digital enablement initiatives.
• Structure business problems, lead analytical requirements, and develop comprehensive business cases.
• Lead cross-functional teams and manage change impacts across people, process, technology, and governance.
• Identify and mitigate delivery, operational, compliance, financial, technology, and customer risks.
• Act as a trusted advisor to senior clients and stakeholders, providing clear updates and decision support.

Detailed Program Accountabilities

• Program Leadership and Governance: Ensure alignment to objectives, timelines, budget, quality criteria, and benefit realization. Establish governance routines including RAID management, escalation, dependency tracking, and executive reporting. Translate strategic priorities into integrated roadmaps with clear milestones and deliverables, while resolving risks, issues, and scope changes.
• Cards Strategy and Portfolio Management: Focus on spend growth, activation, retention, engagement, profitability, and CVM. Monitor portfolio performance across acquisition quality, activation, spend, attrition, profitability, credit performance, digital adoption, and campaign ROI. Ensure recommendations balance customer value, commercial economics, operational feasibility, and risk, adhering to regulatory requirements.
• Product, Digital, and Customer Value Delivery: Oversee CVP enhancements, feature upgrades, pricing changes, loyalty/rewards improvements, campaign execution, and portfolio interventions. Design and improve customer and operational journeys across onboarding, servicing, disputes, controls, and post-launch management. Drive digital enablement and customer engagement initiatives to improve usage, experience, adoption, and performance.
• Consulting, Analytics, and Business Case Development: Structure business problems into clear workplans, hypotheses, analytical requirements, and decision-ready outputs. Lead market research, benchmarking, customer needs assessment, business cases, revenue projections, and cost-benefit analysis. Identify portfolio opportunities, product gaps, customer segments, operational bottlenecks, and performance levers, translating insights into executable plans.
• Cross-Functional Execution and Change Management: Lead internal client teams alongside external stakeholders to provide business-focused solutions. Manage change impacts across people, process, technology, controls, and governance, ensuring readiness before launch and adoption after implementation. Support capability building through playbooks, operating routines, training, knowledge transfer, and performance management disciplines.
• Risk, Controls, and Stakeholder Management: Identify delivery, operational, compliance, financial, technology, and customer risks early, maintaining effective mitigation actions. Ensure deliverables align with business, technical, control, and SAMA regulations. Oversee testing, readiness assessments, go-live planning, issue resolution, stabilization, and post-launch performance improvement.

Required Experience

Candidates for this role should possess between 5 to 10 years of relevant professional experience in cards consulting, program leadership, or a related field within the financial services industry.