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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join our professional team at Dar Al-Mukhalisat as a Collection Specialist!
We are looking for a professional Collection Specialist to join our specialized team in the field of collections. This role will play a vital part in managing accounts of delinquent customers and effective communication to recover financial dues in professional and legal ways.

Responsibilities:
  • Regularly follow up and review customer accounts to identify outstanding debts and the status of overdue payments.
  • Effectively communicate with customers (by phone and email) to remind them of payment deadlines and discuss available solutions.
  • Negotiate payment scheduling and establish realistic repayment plans that fit the customers' circumstances and ensure the recovery of dues.
  • Document all interactions, agreements, and accurately update customer data in the company's internal system.
  • Continuously collaborate with the legal team and management to escalate cases that require escalation or legal action.
  • Fully adhere to the company's internal policies and legal regulations governing collection processes.

Qualifications:
  • Previous practical experience in the field of collections or customer service.
  • Excellent verbal and written communication skills, with exceptional ability to listen, persuade, and build relationships.
  • Strong negotiation skills and the ability to handle difficult situations or angry customers calmly, professionally, and tactfully.
  • Proficiency in using computer applications, including Customer Relationship Management (CRM) software and Microsoft Office Suite.
  • Basic familiarity with the principles and regulations related to debt collection and financial claims.

Requirements

  • Requires 2-5 Years experience

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