Client Advisor📣 Job Ad

About the Client Advisor Role at Fendi

Fendi is seeking a Client Advisor to join their team in Riyadh. This full-time position involves providing an elevated customer experience, building client loyalty, and driving sales to meet and exceed store objectives. The role requires a dedicated individual passionate about luxury retail and client relations.

Key Responsibilities

• Lead individual sales efforts and achieve set performance targets and Key Performance Indicators (KPIs).
• Engage in upselling, cross-selling, and multiple selling across all product categories.
• Deliver outstanding client service in accordance with company guidelines.
• Strengthen customer relationships and cultivate a loyal Fendi customer base, utilizing CRM tools effectively.
• Manage customer service quality to meet expectations through professionalism and a personalized approach.
• Operate the retail IT system for tasks including stock transfers, payments, stock inquiries, and customer database input.
• Support general store operations activities.

Qualifications and Experience

Candidates should possess the following qualifications:

• A minimum of 2 years of experience in Fashion or Luxury sales.
• A Bachelor's Degree or equivalent is preferred.
• A strong passion for retail and current fashion trends.

Required Skills and Attributes

Successful candidates will demonstrate:

• Excellent communication abilities.
• Self-reliance and a friendly demeanor.
• Patience in client interactions.
• Strong organizational skills.
• Professionalism and self-confidence.
• Fluency in English; proficiency in additional languages is considered a plus.

Work Environment and Location

This is a full-time position based in Riyadh. The role operates within a retail store environment, focusing on delivering a luxury client experience.