We are looking for a Customer Relations Officer to work in Jeddah for a home maintenance company (Electricity, Plumbing, Painting, Air Conditioning)
He/She should have experience in managing and following up on customer accounts and building long-term relationships with them, in addition to receiving new opportunities and following up on them until they are successfully closed.
Responsibilities:
- Follow up with maintenance contract customers to ensure their satisfaction and the quality of service provided.
- Manage the relationship with customers and communicate continuously with them.
- Receive maintenance requests and new opportunities.
- Prepare technical and financial offers in coordination with the technical team.
- Follow up on opportunities until they are closed and achieve sales targets.
- Coordinate between the client and the technical team to ensure that the work is executed efficiently.
- Prepare periodic reports on the status of accounts and opportunities.
Required qualifications:
- Previous experience in home maintenance or contracting
- Experience in customer service and sales.
- Seriousness, commitment, and achieving goals.
2,000 / Month
Full-time