Client Relations Manager (Fluent in Arabic)

About the Role

Meirc Training & Consulting is seeking a Client Relations Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves managing relationships with a portfolio of existing client accounts, with the primary objective of strengthening partnerships over time. The Client Relations Manager will report to the Deputy Client Relations Director.

Role Context and Objectives

The successful candidate will develop a deep understanding of each client's business, including their learning and development priorities, key stakeholders, and evolving needs. This understanding will be crucial for ensuring clients derive full value from Meirc's training solutions. The role involves managing daily communication, monitoring account health, proactively addressing risks, and identifying opportunities for account growth through new programs and services. Success is measured by high client retention rates, increased course bookings and revenue per account, timely collections, and strong client satisfaction, positioning the manager as a trusted advisor. This position serves as a vital link between Meirc's clients and internal teams, particularly service delivery, contributing significantly to recurring revenue and growth in the Saudi market.

Key Responsibilities

• Serve as the primary contact for an assigned portfolio of client accounts, responding promptly and knowledgeably to their needs.
• Cultivate strong, lasting relationships with key client stakeholders across various organizational levels, built on trust.
• Proactively monitor account health, identify early signs of churn risk, and implement strategies to retain accounts.
• Identify and pursue upsell and cross-sell opportunities within the portfolio to ensure account growth and achievement of revenue targets.
• Track and report on key account health metrics, including course bookings, client satisfaction, and revenue.
• Ensure timely collection of invoices and act as a liaison to resolve any billing or service delivery issues.
• Maintain accurate and up-to-date client records, interaction logs, and opportunity pipelines within the CRM system.
• Collaborate with the service delivery team and other internal departments to ensure clients experience a smooth, high-quality journey from booking through training delivery.

Experience Requirements

Candidates should possess 5-10 years of relevant experience in client relations or account management roles.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the Client Relations team.