Client Service Analyst

Overview of the Client Service Analyst Role

JP Morgan Chase is seeking a Client Service Analyst to join its Wholesale Payments team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience, focusing on maintaining and enhancing client service for a designated portfolio of top-tier Treasury Services Clients. The role emphasizes promoting client satisfaction through direct interaction on service and operational matters.

About JP Morgan Chase

JP Morgan Chase is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors worldwide. The firm operates with an approach centered on serving clients with first-class business practices, striving to build trusted, long-term partnerships to help clients achieve their business objectives. JP Morgan Chase values its diverse global workforce and is an equal opportunity employer committed to diversity and inclusion.

Key Responsibilities

• Develop, maintain, and broaden partnerships with clients, understanding their business to anticipate needs and provide appropriate solutions.
• Serve as a trusted advisor to clients.
• Assist in developing and executing strategic client plans.
• Promote the use of self-service tools to reduce client inquiries.
• Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
• Promote the sharing of experience and best practices across the service team.
• Participate in and support Treasury Services initiatives.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships with teams such as Sales, Operations, Product, and Technology.
• Identify and escalate potential risks associated with client activities.
• Record all client interactions, including calls, meetings, issues, and proactive communications.

Required Experience

• Candidates should possess 0-1 years of experience in a relevant field.

Work Environment and Commitment

This role is based in Riyadh and is a full-time position. JP Morgan Chase is committed to providing reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Application Information

Further details regarding the application process can be found by visiting the company's FAQs for information about requesting an accommodation.