Cluster Sales Manager

About the Role

Courtyard by Marriott is seeking a Cluster Sales Manager to join our team in Riyadh. This full-time position is responsible for proactively soliciting and managing group and catering-related opportunities, focusing on maximizing revenue and ensuring service excellence. The role involves driving customer loyalty and growing account share on behalf of the company.

Key Responsibilities

• Identify new group and catering business opportunities to achieve personal and property revenue goals.
• Analyze market conditions, including competitor strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Close business opportunities for the property based on market conditions and specific property needs.
• Monitor same-day selling procedures to maximize room revenue and manage property occupancy.
• Understand the property's primary target customer and service expectations, providing tailored business solutions.
• Respond to incoming group and catering opportunities that fall outside the Event Booking Center's parameters.
• Utilize negotiation and creative selling skills to secure business and finalize contracts.
• Effectively use sales resources and administrative/support staff.
• Execute and support operational aspects of booked business, including proposal generation, contract writing, and customer correspondence.
• Support the company’s service and relationship strategy by delivering service excellence throughout each customer experience.
• Provide excellent customer service consistent with brand standards, ensuring customer satisfaction before and during programs or events.
• Collaborate with Event Management and/or Operations to deliver customer experiences that exceed expectations.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the community to expand the customer base for group and catering sales.
• Manage and develop relationships with key internal and external stakeholders.
• Conduct site inspections and create contracts as required.

Qualifications and Requirements

• High school diploma or GED with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no work experience required.

Work Environment

This role is based in Riyadh and operates within a team environment focused on guest experience and continuous improvement. As part of Courtyard, you will be joining a portfolio of brands under Marriott International, contributing to a global team.

Company Culture

Courtyard is dedicated to serving the needs of travelers and empowering guests. We seek individuals who are passionate about providing exceptional guest experiences, thrive in a collaborative team setting, and are committed to ongoing learning and improvement.

Application Information

We invite qualified candidates to apply for this full-time position. Salary details will be disclosed during the recruitment process.