Collections Officer📣 Job Ad

About the Role

NAYLA نايلة is seeking a proactive and detail-oriented Collections Officer to join its team in Riyadh, Saudi Arabia. This full-time position is designed for individuals looking to develop their career in debt recovery. The Collections Officer will manage overdue accounts, recover outstanding payments, and negotiate repayment arrangements. The successful candidate will possess strong communication and negotiation skills to ensure effective debt recovery while maintaining positive customer relationships and adhering strictly to company policies and relevant regulations.

Key Responsibilities

• Contact customers via phone calls, emails, and in-person meetings to recover overdue payments.
• Negotiate payment plans and repayment schedules with delinquent customers.
• Maintain accurate and comprehensive records of all customer communications and payment agreements.
• Monitor customer accounts to identify outstanding debts or payment delays promptly.
• Ensure timely follow-up on overdue accounts to minimize the risk of bad debts.
• Adhere to all company policies and legal regulations pertaining to debt recovery practices.
• Handle sensitive customer information with the utmost confidentiality and professionalism.
• Prepare detailed reports on collection activities, including amounts recovered, outstanding debts, and customer feedback.
• Maintain a professional, empathetic, and respectful approach when interacting with all customers.
• Effectively resolve disputes and address customer inquiries regarding their account status.
• Collaborate closely with the Accounts Receivable, Sales, and Legal teams to resolve complex collection cases.

Qualifications and Requirements

• A Bachelor's degree in Finance, Accounting, Business Administration, or a closely related field is preferred.
• Demonstrated ability to handle difficult conversations with professionalism, empathy, and tact.
• A minimum of 1 year of experience in a collections role.
• A strong understanding of regulatory requirements and compliance standards relevant to the financial services sector, with specific knowledge of the Saudi Arabian regulatory environment, including Saudi Central Bank regulations.
• Familiarity with compliance frameworks, methodologies, and best practices, including experience in implementing and maintaining compliance programs and controls.
• Excellent analytical, problem-solving, and decision-making skills, with the capacity to assess complex regulatory issues and propose practical solutions.
• Strong communication and interpersonal skills, enabling effective collaboration with internal and external stakeholders at all organizational levels.

Required Skills

• Communication
• Negotiation
• Analytical Skills
• Problem-solving
• Decision-making
• Interpersonal Skills
• Understanding of Regulatory Requirements
• Knowledge of Compliance Standards
• Familiarity with the Saudi Arabian Regulatory Environment

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience in collections.