Collections Specialist📣 Job Ad

About the Collections Specialist Role

Mina Excellence is seeking a Collections Specialist to join our Customer Success team in Riyadh, Saudi Arabia. This is a full-time position designed for individuals with 0-1 years of experience. The role involves managing customer accounts, following up on outstanding invoices, and ensuring timely collections while maintaining accurate records and building strong customer relationships.

Role Purpose and Contribution

The Collections Specialist contributes directly to the company's cash flow objectives and supports the delivery of an excellent customer experience. This position requires a proactive and customer-focused approach to financial management and issue resolution.

Key Responsibilities

• Follow up with customers to ensure timely payment of outstanding invoices.
• Contact customers via phone, email, and other communication channels regarding overdue accounts.
• Accurately update payment status and collection activities in the company's systems.
• Prepare daily, weekly, and monthly collection reports.
• Coordinate with the Quality and Customer Success teams to resolve issues affecting customer payments.
• Handle overdue accounts professionally while maintaining positive customer relationships.
• Escalate unresolved or high-risk accounts in accordance with company procedures.
• Ensure compliance with collection policies, financial governance, and Service Level Agreements (SLAs).
• Maintain accurate documentation of all collection activities and customer communications.
• Contribute to improving collection processes and enhancing operational efficiency.

Experience and Professional Attributes

• 0-1 years of professional experience, ideally in a customer service or financial administration capacity.
• Demonstrated ability to manage customer interactions and financial follow-ups.
• Strong communication and interpersonal skills for effective customer engagement.
• Attention to detail for accurate record-keeping and reporting.
• Commitment to maintaining compliance with company policies and financial regulations.

Working at Mina Excellence

Mina Excellence offers a collaborative and supportive team environment where individuals contribute directly to the company's financial performance and customer satisfaction. The organization values teamwork, accountability, and continuous improvement, providing opportunities for professional development and career growth.

Application Information

Candidates interested in this full-time Collections Specialist position in Riyadh are invited to apply.