Customer services specialist Jobs in Tabuk

Join Red Sea Global as a Customer Care Representative!

At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.

Job Purpose:
Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.

Job Responsibilities:

• Coordinate with the Reservations team and service providers to ensure accurate bookings.
• Develop guest-facing communications to enhance experiences.
• Process bookings and manage inquiries through various channels.
• Provide warm welcomes and assist with arrivals and special needs.
• Document and update guest information accurately.
• Participate in alignment and management meetings to address operational issues.
• Analyze guest feedback to propose service improvements.

Technical Competencies:

• Proficiency in Booking & Reservation Systems
• Strong Customer Communication Skills
• Data Management Expertise
• Operational Coordination Ability

Join us as a Customer Service Specialist at Swissport Saudi Arabia Limited.
In this role, you will be responsible for setting and defining performance and quality indicators in customer service. The successful candidate will be able to contribute to developing programs to maximize the quality and professionalism of customer service systems, and analyze data to understand strengths and weaknesses.
Main responsibilities include:

• Conducting specialized studies and analyses to enable the identification of key performance indicators.
• Developing creative initiatives to ensure customer expectations are met.
• Analyzing customer satisfaction assessment results and providing appropriate recommendations.
• Preparing and preserving professional documents and reports in accordance with approved policies.

Qualifications required:

• A bachelor’s degree in an unspecified major or English.
• Advanced experience in customer service.
• Proficient in English at an advanced level.

This is an ideal opportunity to join a dynamic team and achieve career advancement in the field of customer service. We are pleased to receive your applications.