Consulting Manager

About the Role

eSense is seeking a Consulting Manager to lead and manage consulting projects for clients across the Kingdom of Saudi Arabia. This full-time role, based in Riyadh, involves ensuring the quality of solutions, integrating deliverables, and executing projects efficiently within approved scope, schedule, and budget. The Consulting Manager will also align client strategies with Saudi Vision 2030 and relevant national and sectoral objectives.

Key Responsibilities

• Define engagement approaches, work plans, and resource allocation, while monitoring scope, schedule, effort, cost, and risks.
• Ensure consulting solutions align with client mandates, the Saudi operating environment, Vision 2030 targets, and regulatory requirements.
• Lead strategic diagnosis, including internal and external environment analysis, maturity assessments, and the development of objectives and operational plans.
• Oversee the implementation of the EFQM Model, including self-assessments using RADAR logic and the review of evidence and improvement areas.
• Translate assessment results into prioritized initiatives, track progress, and support client readiness for external assessments and excellence awards.
• Lead the development of quality management systems, policies, processes, and document control, in line with ISO 9001 requirements where applicable.
• Review target operating model options, ensuring the integration of services, capabilities, structure, governance, and technology.
• Direct the development of service catalogs, process architecture, process maps, and procedures guided by the APQC Process Classification Framework (PCF).
• Oversee the design of strategic and operational KPIs, validate definitions, data sources, baselines, and targets, and review performance reports.
• Establish technical review plans and acceptance criteria, verify analysis, and approve deliverables before client submission.
• Direct pilot implementations, change management, and training plans, ensuring client teams can utilize deliverables and sustain practices.
• Manage client relationships, lead technical and project progress meetings, present findings, and document decisions and scope changes.
• Lead and develop consulting teams by assigning work, evaluating performance, providing coaching, and fostering collaboration.
• Contribute to practice development, lead the preparation of technical proposals, and support business development in coordination with leadership.

Experience and Qualifications

• Over 10 years of experience with a proven track record of delivering projects for Saudi government or semi-government entities.
• Strong understanding of Vision 2030, Vision Realization Programs, and national excellence programs (*, King Abdulaziz Quality Award, EXPRO).
• Deep expertise in the EFQM Model and RADAR assessment, ISO 9001 quality management systems, operating model design, process architecture (APQC PCF), and performance management.
• Strong project management skills, with a proven ability to deliver engagements on scope, time, and budget, and to lead technical proposals and effort/cost estimation.
• Strong analytical and problem-solving abilities to translate complex findings into clear, executive-level recommendations.
• Proven ability to lead, coach, and develop consulting teams in a fast-paced, client-facing environment.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring engagement with clients across the Kingdom. The role involves leading and developing consulting teams within a dynamic client-facing environment.