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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking a Controller-Rooms to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of related work experience, offering an entry point into the hospitality industry. As a Controller-Rooms, you will contribute to maintaining the W Hotels standard of service by ensuring efficient guest experiences from arrival to departure.

W Hotels operates with a mission to "Ignite Curiosity, Expand Worlds," focusing on new experiences and reinventing luxury. Joining W Hotels means becoming part of a global team that values originality, innovation, and a forward-thinking approach. The company aims to empower employees to perform their best work, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

  • Assign rooms based on guest requests and preferences where possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in and pre-registration procedures for arriving groups.
  • Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms on a daily basis.
  • Ensure room rates align with market codes and document any discrepancies.
  • Verify and adjust guest billing.
  • File guest paperwork or documentation.
  • Process all guest check-ins and check-outs.
  • Activate room keys.
  • Secure valid payment for services rendered.
  • Identify any over-commitments in room bookings.
  • Perform duplicate reservation checks and block rooms as necessary.
  • Run daily reports to monitor operational status.
  • Follow up with guests to ensure their requests or issues have been resolved to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Adhere to all company policies and procedures.
  • Maintain a clean and professional uniform and personal appearance.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Communicate with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Coordinate tasks and collaborate effectively with other departments.
  • Serve as a departmental role model.
  • Develop and maintain positive working relationships with colleagues.
  • Support team efforts to achieve common goals.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for extended periods.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • Less than 1 year of related work experience.
  • No supervisory experience is required.
  • No specific licenses or certifications are required for this role.

Required Skills

  • Guest Services
  • Billing
  • Reservation Management
  • Customer Service
  • Communication
  • Teamwork
  • Computer Systems
  • POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International promotes non-discrimination based on any protected status, including disability and veteran status.


Requirements

  • No experience required

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