Credit Supervisor

About the Role

Sheraton Hotels & Resorts is seeking a Credit Supervisor to join its team in Riyadh, Saudi Arabia. This full-time position involves overseeing credit-related operations and ensuring financial accuracy and compliance within the hotel's accounting policies. The role requires 0-1 years of experience.

Key Responsibilities

• Follow up with guests regarding satisfaction with guest-related issues.
• Assist in checking turnovers, figures, postings, billing, and documents for accuracy.
• Set up proper billing accounts, including share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings, in accordance with accounting policies.
• Organize, secure, and maintain all files, records, cash, and cash equivalents according to established policies and procedures.
• Record, store, access, and analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and maintain group rooming and financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables, completing reports as specified.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Ensure compliance with standard and local operating procedures (SOPs and LSOPs).
• Work closely with various departments and outside entities to achieve successful group operations from pre-arrival through final billing.

Operational Support and Compliance

• Assist management in training, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Team Collaboration and Standards

• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and meet appropriate quality standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods of time.

Additional Duties

The Credit Supervisor will perform other reasonable job duties as requested by management.