Customer Delivery Architect📣 Job Ad

About the Role

Cisco Saudi Arabia is seeking a Customer Delivery Architect to join its Professional Services Security practice in Riyadh. This full-time role involves helping enterprise customers maximize their investment in Cisco’s security portfolio, with a specific focus on Splunk SIEM, SOAR, and AI-driven security operations. The team manages projects from initial discovery and design through to implementation and ongoing operations, collaborating with product, engineering, and customer success teams.

Role Context and Impact

As a Splunk Security Architect, you will provide technical leadership and innovation within the Splunk security ecosystem. This position acts as a trusted advisor for sophisticated, multi-functional security initiatives at regional and global scales. You will lead the planning and delivery of tailored Splunk solutions, including SIEM, SOAR, and AI-driven security operations, to address critical customer security needs. The role involves partnering with senior customer leaders to guide security adoption journeys, optimize threat detection and response, and ensure solutions deliver measurable business value. Additionally, you will advocate for intellectual capital creation, synthesizing security trends to influence product direction and improve delivery methodologies.

Key Responsibilities

• Provide authoritative guidance within the Splunk security domain, demonstrating expertise in SIEM, SOAR, and Observability integrations.
• Lead sophisticated, multi-functional security projects, acting as a trusted partner to CISO and IT leadership.
• Lead the strategic planning, composition, and implementation of tailored Splunk security architectures to mitigate risk and improve technology investments.
• Apply sophisticated AI and automation tools to optimize security operations, automate incident response, and improve detection efficacy.
• Develop and maintain high-value customer relationships, ensuring technical alignment with security objectives.
• Define and implement documentation standards for sophisticated security deployments, ensuring transparency and structure for technical assets.
• Build and apply advanced simulation environments; provide expert support for sophisticated security issues and platform challenges.
• Build technical skills across the team, serving as a domain expert on Plan, Design, Implement, and Optimize (PDIO) methodologies.
• Synthesize customer feedback to prioritize and advocate for Splunk product and service improvements.
• Apply expertise in security orchestration, automation, and AI Ops to deliver scalable customer outcomes.
• Lead the creation of digital assets, procedures, and standardized methodologies for Splunk security engagements.
• Collaborate with Product Management to track security trends, influence service offers, and share actionable customer insights.

Qualifications and Experience

• University degree plus a minimum of 8+ years of equivalent experience.
• Expert-level certification in Splunk (*, Splunk Certified Architect, Splunk Certified Consultant) or equivalent relevant security certification.
• Demonstrable experience in customer-facing advisory roles, including defining project scope, estimating effort, and drafting statements of work.
• Proven experience leading sophisticated, multi-functional consulting or engineering projects within the security space.
• Deep technical expertise in the Splunk platform, with a demonstrated ability to drive security adoption and customer outcomes.
• Advanced skills in automation, SOAR orchestration, and AI-driven security operations.
• Ability to mentor and develop talent across technical consulting teams.
• Strong communication, collaborator management, and presentation skills, with experience representing technical expertise at industry events.

About Cisco

At Cisco, the focus is on revolutionizing how data and infrastructure connect and protect organizations in the AI era. The company innovates to create solutions that power how humans and technology work together across physical and digital worlds, providing security, visibility, and insights. Supported by technology and a worldwide network of experts, opportunities for professional growth are available. Cisco operates as a team, collaborating to make a global impact.

Application Process

Candidates interested in this role are encouraged to apply.