Customer Experience Lead Specialist📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority is seeking a Software Senior Engineer to join their team in Riyadh, Saudi Arabia. This full-time position requires an individual who can operate with minimal supervision, adhering to established guidelines and procedures to achieve operational targets. The role focuses on developing and optimizing integration processes, administering programming components, and ensuring the seamless integration of online communications and functionalities across various digital channels to enhance E-channels activities and maximize online presence.

Core Responsibilities

Jobholders at this level contribute to the completion of milestones and operational targets within their functional area. Key responsibilities include:

• Understanding business requirements and customer journeys, assessing technical feasibility, and building detailed specifications.
• Defining and supervising developed design concepts in collaboration with stakeholders, measuring client satisfaction for authentication, alerts, messaging, and notifications across digital channels.
• Managing project teams throughout the application development lifecycle (concept, design, test, release, and support), and supervising the implementation of wireframes, site maps, user workflows, and prototypes.
• Performing systematic monitoring and troubleshooting of workflows to identify and fix bugs and errors.
• Setting programming guidance methodologies and reviewing developed components for functional and technical compliance.
• Following documentation standards and procedures, and establishing a record of changes.
• Collecting inputs for component testing prior to code merge and release.
• Supervising various testing types (unit, integration, functional, non-functional) and proposing improvements.
• Analyzing test results, identifying deficiencies, and proposing corrective actions.
• Adhering to the latest integration standards and best practices, deploying integration processes, and administering programming components.
• Providing inputs for integration plans in coordination with relevant teams.
• Implementing integration plans and online communication projects across digital channels.
• Identifying and resolving integration issues during the integration testing phase.
• Monitoring e-channels efficiency, analyzing traffic, setting targets, and planning capacity programs.
• Collaborating with UX-UI design teams and implementing user research findings.
• Collecting incident and problem inputs related to e-channels and providing support for issue resolution.
• Reviewing applications maintenance agreements and service contracts, and updating user/training manuals.
• Reviewing support logs and performance assessments to recommend improvement actions.
• Adhering to all relevant policies, processes, and standard operating procedures.

Qualifications and Experience

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification is required.
• A minimum of 2 years of relevant experience is required.

Required Skills and Competencies

• Integration Processes
• Programming Components
• Integration Projects
• Online Communications
• Digital Channels
• E-channels Activities
• Business Requirements
• Customer Journeys
• Technical Feasibility
• Design Concepts
• Client Satisfaction
• Application Development Lifecycle
• Wireframes, Site Maps, Schematics, User Workflows, Prototypes
• Troubleshooting
• Programming Methodologies
• Code Merge
• Documentation Standards
• Testing (Unit, Integration, Functional, Non-functional)
• Integration Standards
• E-channels Efficiency
• Traffic Analysis
• Capacity Programs
• IT Strategy
• UX-UI Designing
• User Research
• Incident Management
• Problem Solving
• Application Maintenance
• Service Contracts
• User Manuals and Training Manuals
• Support Logs
• Performance Assessments
• Application Support Reports
• Policies, Processes, and Standard Operating Procedures
• Collaboration and Communication
• Professionalism
• Project Management
• Results Oriented
• IT Compliance
• IT Change Management
• Software Development
• Customer Focus
• Solutions Development Planning and Integration
• Enablement of Change and Innovation

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

DAR AL OMRAN is seeking a highly experienced and results-driven Project Manager to join its team in Riyadh, Saudi Arabia. This full-time position is critical for leading large-scale construction projects, with a specific focus on healthcare facilities. The Project Manager will oversee projects from conception through to successful completion, ensuring all deliverables meet stringent scope, budget, quality, and schedule requirements.

Key Responsibilities

• Lead and manage all phases of healthcare construction projects, including planning, design, execution, commissioning, and handover.
• Develop comprehensive project execution plans, detailed schedules, budgets, and effective resource allocation strategies.
• Coordinate with clients, consultants, contractors, and all relevant stakeholders to ensure successful and timely project delivery.
• Proactively monitor project progress, identify potential risks, and implement mitigation plans to safeguard project objectives.
• Review and approve all project deliverables, technical submissions, and regular progress reports.
• Ensure strict compliance with contract requirements, project specifications, local regulations, and established industry standards.
• Manage project budgets meticulously, implement cost control measures, and oversee change management processes.
• Lead project meetings, providing clear and concise updates to senior management and clients.
• Oversee quality assurance and quality control activities throughout the project lifecycle.
• Ensure adherence to all health, safety, and environmental requirements on project sites.
• Mentor and supervise project teams, fostering a collaborative environment and promoting high performance.
• Resolve technical, contractual, and operational issues to ensure overall project success.

Qualifications and Requirements

• Bachelor's Degree in Civil Engineering, Architecture, Construction Management, or a closely related engineering discipline.
• A minimum of 15 to 18 years of professional experience in construction project management.
• Mandatory and proven experience managing large-scale healthcare, hospital, or medical facility projects.
• Professional certifications such as PMP, PRINCE2, or equivalent are highly desirable.
• A strong understanding of project management methodologies, construction practices, and contract administration.
• Familiarity with FIDIC contract conditions is considered an advantage.

Required Skills

• Strong leadership and team management capabilities.
• Excellent project planning, scheduling, and organizational skills.
• Strong commercial awareness and expertise in cost management.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities effectively and perform under pressure.
• Strong problem-solving and decision-making abilities.
• Proficiency in project management software and Microsoft Office applications.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves leading significant construction projects within the healthcare sector.