Customer Experience Unit Manager📣 Job Ad

About the Role

Wazeen Partners is seeking a Senior Consultant, Commercial Advisory to join its team in Riyadh, Saudi Arabia. This role is central to delivering high-quality commercial advisory services, with expectations for significant contributions in analysis, problem-solving, client material development, and implementation planning. The position involves working closely with senior leadership within a lean team environment, playing a key part in driving client success and internal knowledge development.

The primary purpose of this role is to provide expert support on engagements focused on pricing, monetization, revenue design, growth strategy, and commercial effectiveness. Success will be measured by the ability to produce clear, structured, and decision-useful work, demonstrating an understanding of both strategic and operational implications, and building strong relationships with senior clients and internal leadership.

Key Responsibilities

• Support client engagements in areas such as pricing, monetization, revenue design, growth strategy, and commercial effectiveness.
• Develop robust analyses, financial models, industry benchmarks, and structured insight packs to inform client recommendations.
• Assist in the development of compelling recommendations and client-ready storylines that clearly articulate insights and proposed solutions.
• Support the translation of strategic objectives into actionable implementation plans, initiative design, and prioritized execution steps.
• Actively participate in client meetings, contributing to workstream delivery and fostering strong client relationships.
• Contribute to the firm's internal knowledge development and insight generation through sharing best practices and lessons learned.
• Collaborate effectively with senior leadership within a lean and high-performing team structure.

Qualifications and Experience

• A minimum of 4 to 7 years of relevant experience in consulting, specifically within commercial advisory.
• Demonstrated experience in pricing, commercial strategy, monetization, go-to-market strategies, or commercial excellence initiatives.
• Prior work experience in Saudi Arabia or the GCC region, or clear exposure to regional clients, is strongly preferred.
• Comfortable working with ambiguity and adept at navigating a high-expectation boutique consulting environment.

Required Skills

• Pricing strategy and analysis
• Monetization models and revenue optimization
• Revenue design and structuring
• Growth strategy development and execution
• Commercial effectiveness improvement
• Advanced analytical capabilities
• Problem-solving and critical thinking
• Development of client-ready materials and presentations
• Implementation planning and execution support
• Commercial strategy formulation
• Go-to-market strategy design
• Commercial excellence frameworks and application
• Strong written and verbal communication skills

Language and Location

Proficiency in English is essential for communication and client interaction. Knowledge of Arabic is considered advantageous. This role is based in Riyadh, Saudi Arabia, and is a full-time position.

About the Role

Four, an international agency focused on creativity, collaboration, and independent thinking, is seeking a Saudi National Account Manager to join its team in Riyadh. With a global team of 250 professionals across media, creative, and communications, and offices in the UK, KSA, and UAE, Four offers a full-service environment with opportunities for career advancement. This position is part of a structured client services pathway designed for individuals looking for a long-term career in client services, working on creative, communications, and social media campaigns.

This advertisement covers multiple openings within the client services and account management pathway, including roles such as Senior Account Executive (SAE), Account Manager (AM), Senior Account Manager (SAM), and Account Director (AD). The agency is looking for motivated individuals who are committed to producing high-quality work, fostering strong client partnerships, and maintaining consistent standards. The role is full-time and based in Riyadh, Saudi Arabia.

Key Responsibilities

• Develop and maintain strong client relationships, ensuring prompt, accurate, and professional responses to client needs.
• Oversee the daily workflow of projects, ensuring they remain on schedule, priorities are managed, and quality standards and deadlines are met.
• Plan and communicate effectively, contributing to meeting agendas, status updates, reporting, and client communications.
• Collaborate effectively with internal teams to deliver integrated and cohesive work, coordinating the involvement of appropriate personnel at the right times.
• Proactively identify and resolve problems, using initiative and sound judgment to address challenges.
• For Senior Account Manager and Account Director roles, lead and motivate teams, provide coaching, and enhance delivery through effective people management.
• For Senior Account Manager and Account Director roles, manage client relationships at a senior level, offer strategic guidance, and present confidently to clients.
• For Senior Account Manager and Account Director roles, manage accounts profitably and contribute to business growth by identifying new opportunities and overseeing existing programs.

Qualifications and Requirements

• Experience in client services or account management.
• Demonstrated ability to build and maintain strong client relationships.
• Proven track record of effective project management, meeting deadlines, and ensuring high-quality output.
• Experience in planning and executing client communications and reporting.
• Ability to collaborate effectively with cross-functional teams.
• A proactive approach to problem-solving and initiative.
• For Senior Account Manager and Account Director roles, experience in leading and motivating teams and providing strategic counsel to clients.
• For Senior Account Manager and Account Director roles, experience in managing accounts profitably and driving business growth.

Required Skills

• Excellent written and verbal communication skills, with the ability to articulate ideas clearly and persuasively.
• Strong organizational skills and attention to detail.
• Ability to manage a demanding workload and prioritize effectively.
• Proficiency with AI platforms for research and an interest in leveraging AI technologies.
• Commercial awareness and a practical approach to delivering high-quality work.
• Confidence in working as part of a team and building relationships across different disciplines.
• Solid IT skills, including proficiency in Microsoft Office.
• Arabic language capabilities are considered an advantage.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Depending on client and team requirements, some roles or teams may involve time spent working from other offices, including Dubai and Abu Dhabi. Hybrid working arrangements may be available, subject to team and role specifics. CVs submitted by recruitment agencies will not be considered.

About the Quality Assurance Tester Role

RIME Platform is seeking a Quality Assurance Tester to ensure the quality and reliability of its innovative platform. This role is integral to empowering businesses and optimizing operational processes by transforming real-time video streams and sensor data into actionable insights, leveraging AI for critical data analysis.

Key Responsibilities

• Develop and document comprehensive test plans, scenarios, and test cases based on product requirements and customer needs.
• Execute manual and automated tests for web applications and interactive dashboards to ensure functionality and a seamless user experience.
• Review and verify the accuracy of AI-driven alerts, including queue detection, cleanliness, and uniform compliance, to ensure logical consistency and minimize false positives.
• Test backend services and APIs to confirm accurate, real-time data flow from cameras and sensors.
• Identify, record, and document software bugs using project management tools like Jira or Trello, and track them through to resolution with the development team.
• Perform thorough regression testing after each update or new feature release to ensure existing functionalities are not negatively impacted.

Qualifications and Requirements

• Demonstrated knowledge of software QA methodologies, tools, and processes, with the ability to create clear and comprehensive test plans and test cases.
• Hands-on experience testing backend services and APIs using tools such as Postman or similar.
• Proficiency in working within an Agile/Scrum development process and utilizing issue tracking tools like Jira or Trello.
• A solid understanding of web applications, client-server architecture, and the ability to quickly grasp complex real-time data flows.

Required Technical Skills

• QA Methodologies
• API Testing
• Postman
• UI automation testing frameworks (*, Cypress, Playwright, Selenium)
• Agile/Scrum
• Jira
• Trello
• Web applications
• Client-server architecture
• Real-time data flows

Work Details and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia. The company is RIME Platform.