Customer Project Manager📣 Job Ad

About the Role

Ericsson is seeking a Customer Project Manager (CPM) to lead assigned customer projects in Riyadh. This full-time role requires 2-5 years of experience and focuses on ensuring project goals are met, customer expectations are fulfilled, and customer relations are managed effectively within contractual scope.

Key Responsibilities

• Establish the project plan baseline, including defining scope, securing resources, and supervising all activities.
• Drive project execution by tracking activities, supervising, and managing changes, conflicts, and critical issues.
• Manage project finances and ensure financial system monitoring.
• Handle customer and partner engagement, building confidence and trust, and ensuring project progress.
• Secure delivery compliance with both contractual and business case requirements.
• Mentor the project team and support their professional growth.
• Actively seek to improve top and bottom lines by managing project finances and identifying add-on-sales opportunities.
• Drive improvement activities related to risk assessments and risk management.
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, and time and resource planning.
• Develop business by participating in contract preparation and pre-sales meeting planning.

Qualifications and Experience

• Project management skills acquired through training, project management experience, or other experience using project management methods.
• Experience related to project management methodologies, techniques, and tools.
• Professional competence related to the project type and the nature of the project outcome.
• Experience working within the Telecom/IS/IT industry.
• Experience working with multi-national, global, decentralized organizations, with the ability to establish a good working climate in a virtual environment using phone, mail, and collaboration tools.
• Experience or knowledge in Ericsson Business Process (EBP) IT Process, ITIL, and eTOM.

Why Join Ericsson

At Ericsson, you will have the opportunity to utilize your skills and imagination to develop solutions and push boundaries. You will join a team of diverse innovators focused on shaping future advancements.

Application Process

Ericsson is an Equal Opportunity Employer and encourages a diverse and inclusive organization. Further details on the typical hiring process are available upon application. We encourage individuals from all backgrounds to apply and realize their full potential as part of our team.