Customer Service Representative📣 Job Ad

About the Role

Al Hassan Ghazi Ibrahim Shaker Co. is seeking a Customer Service Representative to join its team in Riyadh. This full-time role serves as the primary point of contact between the company and its customers, focusing on providing assistance, resolving inquiries, and ensuring positive interaction experiences. The representative will deliver customer service across various communication channels, including inbound and outbound phone calls, email, and social media.

Key Responsibilities

• Efficiently handle high volumes of incoming and outgoing calls promptly.
• Provide product or service details, troubleshooting support, and solutions to address customer requirements.
• Address and resolve customer issues, complaints, and requests promptly and effectively.
• Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
• Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
• Communicate effectively and professionally with customers to build rapport and trust.
• Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
• Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
• Aim to surpass customer expectations and ensure a positive experience at every interaction.
• Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
• Follow communication scripts when handling different topics.
• Achieve personal and team goals, both qualitative and quantitative.
• Validate and resolve customer complaints, ensuring closure both with customers and in internal systems.

Qualifications and Requirements

• Demonstrated adherence to schedules and deadlines.

Essential Skills

• Effective and professional verbal and written communication skills.
• Active listening with empathy and understanding.
• Ability to build rapport and trust with customers.
• Problem-solving skills to identify needs, research issues, and provide solutions.

Company Alignment

The Customer Service Representative is expected to ensure full alignment with Shaker Group's vision, mission, values, and strategic priorities, alongside strict compliance with its established guidelines.

Application Information

Qualified candidates are invited to apply for this full-time position in Riyadh.