Customer Service Technician

About the Role

alfanar Electric is seeking a Customer Service Technician to join their team in Riyadh. This full-time role involves providing technical support, resolving customer issues, and ensuring high-quality service delivery. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Assist in troubleshooting and resolving customer issues, ensuring timely and efficient case handling.
• Engage with customers to understand technical concerns and provide support or escalate issues as needed.
• Ensure service provided meets company standards by following established guidelines and processes, with a focus on improving service delivery.
• Accurately record customer interactions, including troubleshooting steps, resolutions, and feedback, to maintain clear and complete case histories.
• Stay informed on product updates and technical changes to provide effective support, and learn new tools and technologies to enhance service quality.

Operational Accountabilities

• Communicate effectively with peers and supervisors, demonstrating openness to directions and feedback.
• Utilize tools and machinery efficiently in terms of cost and time.
• Execute operational activities according to delivery schedules and work instructions.
• Assist in resolving any related issues that arise and escalate complex operational problems.
• Implement quality standards for products, processes, or related activities.
• Execute tasks as per work routines and instructions.
• Comply with relevant policies, procedures, and processes.

Qualifications and Experience

• 2-5 years of experience in a customer service or technical support role.
• Ability to troubleshoot and resolve technical issues effectively.
• Strong communication skills for engaging with customers and team members.
• Proficiency in documenting customer interactions and resolutions.
• A commitment to continuous learning regarding product knowledge and new technologies.

Work Environment

This is a full-time position based in Riyadh, focusing on providing essential customer support and technical assistance within alfanar Electric.