Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication. The company has been recognized as a Great Place to Work® and comprises over 400 employees dedicated to serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas.

The Sales Team

The Sales team at Unifonic is responsible for driving revenue while acting as consultants to customers. This team includes experts in account management, business development, and customer service, who collaborate with other departments to ensure products and services meet customer needs. The team seeks individuals with a track record in sales, an ability to build relationships, and a focus on customer support.

Role Overview: Customer Solutions Consultant

As a Customer Solutions Consultant, you will support customers in achieving digital transformation through cloud communication. This role involves leading collaboration with a virtual team of sales, engineering, and support resources. Key responsibilities include building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. You will assist customers in evaluating their cloud communication strategy, recommend solutions aligned with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction. This is a full-time position based in Riyadh, Riyadh Province, requiring 2-5 years of experience.

Key Duties and Tasks

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.