Senior Customer Solutions Consultant📣 Job Ad

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication. The company has a team of over 400 employees and serves more than 5000 customer-centric companies. Unifonic operates with a collaborative work environment that encourages new ideas.

The Sales Team

The Sales team at Unifonic aims to drive revenue while serving as trusted consultants to customers. This team includes professionals in account management, business development, and customer service, working with other departments to ensure products and services meet customer needs. The company seeks individuals with a track record of success in sales, an ability to build relationships, and a commitment to helping customers.

Role Overview: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant based in Riyadh, Riyadh Province, you will enable customers to achieve digital transformation through cloud communication. This full-time role involves leading collaboration with virtual teams comprising sales, engineering, and support resources. You will be responsible for building and maintaining strong customer relationships, influencing long-term strategic direction, acting as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. The role requires 2-5 years of experience. You will assist customers in evaluating their cloud communication strategy, recommending solutions aligned with their business and technical requirements, removing deployment obstacles, and ensuring successful adoption while enhancing customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Character Traits

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify solutions.
• Ownership and Accountability: Capacity to take responsibility and ensure project completion.
• Communication: Skill in explaining ideas clearly and listening effectively across teams.
• Collaboration: Aptitude for working effectively with others and supporting team objectives.
• Adaptability and Learning: Readiness to adjust to change and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Willingness to support others' growth and share expertise.
• Resilience: Ability to maintain composure under pressure and handle setbacks constructively.
• Quality and Attention to Detail: Commitment to careful work and continuous improvement.
• Advocacy and Innovation: Encouragement of best practices, efficiency, and new ideas.